8am Verified Customer Reviews (2026)

Beta tester who has experienced the features getting better and better with time. The AI support for easy queries is helpful, and the development team is open to suggestions.

Easy to track time and generate invoices. Client payment reminders help manage A/Rs. Customer support is quick to reply to inquiries.

Would like AI integration to manage previous invoices.

Awesome Service & the Billing/Invoice Dashboard is now even easier to make use of. I wish I made use of CPAcharge sooner and followed my business partner' lead on the implementation of this service and Great Billing/Collections tool.
Thank you

Wow, I was skeptical on this process, but I now see how I can get rid of my credit card machine & email invoices to clients that can even pay the invoice ONLINE on their own phones.
1.) No need for a credit card machine.
2.) A CPAcharge invoice can be prepared, sent in an email with my normal bill for services as an0 attachment.
3.) Clients seem to like the email rather than having to use a credit card reader.
Thank you...

I signed up over 6 months ago and did not see until recently how CPAcharge could have worked to increase my Billing and Collection process on many clients.

Completely satisfied! I don't think I've ever had to contact support other than when we switched away and then when we came back!

The website is easy to navigate for reviewing transactions, printing lists of transactions, etc. With the integration through our Practice Panther service, it is easy to pay partial or complete payments on invoices. We tried another service, but came back to Lawpay because it was less expensive and easier!

No problems with our use that I can recall. Thanks, Lawpay!

This has been a great payment solution for my clients. It's easy for them to use, has lots of options for payment types. The Client Credit option means I don't have to wait for payment. The transaction history is also excellent. Easy easy easy to use.

It's easy for clients to select their payment type and make payment. PCI compliance certification, which has been a nightmare with other platforms, is easy and understandable.

It's actually all good. I have no criticism to offer.

The website and reports are night and day compared to the platform that we came from! The support staff is very responsive and helpful, which goes a long way when you have a question.

- Ability to run auto payments for recurring invoices
- Change to funds being deposited in the bank next day
- Reporting

There really isn't much to write in this section since we are completely satisfied with CPACharge, the reporting, and the processing.

LAWPAY is user friendly and compatible across all of our firm's functions! I would highly recommend this payment software to any law firm as it displays daily reports and the firm always has a pulse on incoming payments processed daily. If necessary a firm can run various reports to see their client payments on a daily, monthly or annual basis.

I love the ease of utilizing LAWPAY for processing payments in our firm. The system provides transparency and also the report feature is a bonus that we rely on each day to show a snapshot of how our small practice is thriving!

One con would be any e-checks are on a delay and not visible in a daily report.

Very positive experience from day one and the first billing sent. As an attorney, I like billings that are quick and straight forward.

I am technologically impaired and this is great software for clients to use to make direct payments. I have been very satisfied with this program and would recommend it without hesitation.

Charles Van Orden
Attorney at Law

I have never had to use the support and the pricing is reasonable. It is sometimes hard to find the copy of billings sent to clients.

I think that once you get past the first month of integration it's very easy to use. We are still learning more every day. I do wish there was more hands-on learning rather than support by phone or even an in-person class closer to our area.

The ease of this program, once you get integrated, and how easy it is to track billable items and its organization of all client information.

The integration period is a little complicated especially if you have never used an actual system for a law office and have strictly used only a Microsoft system for everything.

Very, very good. I've been using this platform for several years now and don't plan to change it. As a solo practitioner, this is the right fit for me.

Easy to use; new features added over time, good customer service; affordable. I've been using this platform for several years now.

Not all features available as on a more expensive platforms, trust funds allocation feature is confusing

The strongest value proposition is operational control. You can manage the entire matter lifecycle—intake, conflict clearance, scheduling, counsel communications, agreements, fees, documents, mediation preparation, conference status, reporting, and closure—from one case record. That becomes increasingly valuable as your mediation volume grows.

The primary drawback is that MyCase was built with law-firm workflows in mind, whereas you operate as a neutral. Some terminology, contact relationships, and workflows therefore need customization. You also need disciplined information governance so confidential mediation communications and mediator work product aren't unnecessarily mixed with routine administrative records.

Deadline management: Court-ordered mediation deadlines, document due dates, payment deadlines, conference dates, and follow-ups can be tracked rather than managed from memory or scattered emails.

Document control: Orders of referral, agreements to mediate, fee documents, mediation summaries, correspondence, reports, and administrative records can remain associated with the correct matter.

Contact management: Plaintiff counsel, defense counsel, assistants, parties, adjusters, corporate representatives, and other participants can be associated with the case.

Billing infrastructure: Your mediation charges, invoices, payments, and outstanding balances can be tracked alongside the matter rather than through a separate manual process.

Confidentiality management requires discipline: Mediation files can contain sensitive and confidential information. You need clear internal rules about where mediation communications, caucus information, mediator notes, and general administrative records are stored.

Party-role confusion: Traditional legal CRMs tend to think in terms of “clients” and “opposing parties.” As mediator, neither side is your client in the traditional representation sense. Your contact classifications and templates need to reflect your neutrality.

Document duplication: Court documents may already exist in the court docket, while correspondence exists in email and copies are stored in MyCase. Without a document-management protocol, you can end up maintaining multiple versions.

Administrative burden: A sophisticated CRM only produces value if cases are consistently updated. As your caseload increases, entering notes, changing stages, recording payments, uploading documents, and closing files becomes another operating responsibility.

Cost increases with growth: Adding users, staff, or functionality can increase your recurring software expenditure. You should periodically evaluate the cost per active mediation.

Customization limitations: You can configure MyCase extensively, but it isn't a purpose-built mediation case-management platform. Eventually you may encounter processes that don't map cleanly into its architecture.

Risk of storing too much: A CRM makes it very easy to document everything. For a mediator, more documentation isn't automatically better. Your records-management and retention policies should determine what actually belongs in the system.

Our experience with CPACharge has been very positive. Payment collection is an important part of running an accounting practice, and having a dedicated solution designed with accounting and professional-service firms in mind makes a meaningful difference.

CPACharge gives our clients multiple ways to pay, which is especially useful because different clients have different preferences. Some clients prefer the speed and convenience of paying by credit card, while others would rather use an electronic check. Having both options available makes it easier for us to accommodate our clients without requiring them to navigate a complicated payment process.

From the firm's perspective, the system has helped streamline the payment process and reduce some of the administrative effort traditionally associated with collecting client payments.

As an accounting firm, we place a high value on reliability, security, ease of use, and professionalism when it comes to collecting payments from clients. CPACharge has proven to be a valuable payment-processing solution for our firm, particularly because it allows us to accept both credit card and electronic check (eCheck/ACH) payments in a manner that is convenient for our clients and efficient for our staff. From a client-service standpoint, convenience matters. Accounting clients are often busy business owners and professionals, and they appreciate being able to make a payment quickly rather than having to mail a physical check or coordinate payment over the phone.

CPACharge provides a more modern payment experience that fits well with the way clients expect to interact with professional-service businesses today.

Making the payment process straightforward also helps eliminate unnecessary back-and-forth between our staff and clients. The easier it is for a client to pay an invoice, the easier it is for our firm to keep accounts receivable moving.

Electronic payments still need to be properly matched and reconciled with client accounts, but the overall process can be more efficient than handling paper checks.

Great. Very happy with this product. Very happy with this product. Very happy with this product. Very happy with this product.

Love that the payments are deposited into bank account quickly. LawPay is easy to use. Very happy with this product.

Can't think of anything. Except not happy about this survey with having to type a minimum amount when one word can sum things up.

we are satisfied with the product what else is there to say
5 star rating works great I need to use fourteen more

Easy for clients to access and pay without us getting involved.
We can also log in and make payment using Client Bank information

Nothing more to say, it works we are satisfied with product

I would recommend to anyone wanting an easy to use platform and excellent customer service. Fast deposits

Great service and excellent platform. I have used them for many years and have never had an issue. Fast deposits!

No cons. Great service and excellent platform. I have used them for many years and have never had an issue. Fast deposits!

Great software program for transfer of funds and bill pay. Very rarely are there any complication or problems.

Very user friendly and convenient. If there has ever been an issue, the support team is right on top of it and let you know about any issues.

I haven't found any cons. The few issues we have had, have been resolved immediately without any further issues.

Overall experience is mixed. We're still new at it so it's okay but, as our content grows, it will get more difficult to research client specific reports and transactions. I like this products a lot but need more instruction and more client-specific features.

Clients can immediately see why their payment isn't going through and fix it and the portal is simple so, less confusion, more successful payments. The added ability to pay online via check is a game-changer. From the other side, I like that it's a better looking receipt, a simple access, and connects seamlessly with MyCase.

I don't like that I don't seem to have individual profiles with all the information on one client, in one place. I don't like that I can't search by file number and that the file number isn't a required field. I wish that there was a more efficient way to look up information by the client to find all transactions or scheduled transactions.

Great experience of processing payments and tracking activity. Seamless use of the locating payments.

Extremely user friendly, makes processing payments seamless. Easy to track details and speedy updates.

N/A - as the setting may be altered to make any necessary changes.

I've been a user of MyCase for 3-4 years, as a solo practitioner. I find that it's great for managing customer and case details, handling time entry and invoicing, reconciling accounting ledgers to cash accounts, and allowing for e-signature on contracts.

Fully integrated, has nearly all of the tools you need to run a professional services firm's practice. Support is super-fast, and they take care of issues quickly, if they arise.

Missing a few minor features, like booking links which I have to incorporate from other vendors.

MyCase is a simple, all‑in‑one practice‑management system that works really well for small and mid‑size firms, especially family law, because it makes calendaring, client communication, billing, and document handling much easier.

Access Anywhere Cloud‑based platform accessible from any device. All‑in‑one workflow automation, robust document and calendar management, and built‑in billing, invoicing.

No built‑in e‑signature features for document signing

This platform saves me time, energy, effort and STRESS. The easiest way to accept client payments! <3

So easy to provide the QR code or link to customers, easy to issue refunds & void incorrect payments. Reports are so helpful! Make reconciling my accounts much easier! I cannot say enough how relieved I was when we implemented LawPay, and that it's remained as helpful as was touted to us! 10/10!

LOL WHAT CONS?! I have yet to find a single issue!