List of the Best Soft-ex Alternatives in 2026
Explore the best alternatives to Soft-ex available in 2026. Compare user ratings, reviews, pricing, and features of these alternatives. Top Business Software highlights the best options in the market that provide products comparable to Soft-ex. Browse through the alternatives listed below to find the perfect fit for your requirements.
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WidePoint
WidePoint Solutions
Empowering businesses with innovative, secure technology solutions.WidePoint Corporation (NYSE American, WYY) is recognized as an innovative technology Managed Solution Provider (MSP) dedicated to protecting the mobile workforce and enterprise environments. The firm is known for its cutting-edge technology solutions, which include Identity and Access Management (IAM), Mobility Managed Services (MMS), Telecom Management, Information Technology as a Service (ITaaS), Cloud Security, and Digital Billing & Analytics. Their IAM offerings are tailored to effectively secure and safeguard digital enterprises. In addition, their secure MMS solutions not only enhance data protection and security but also improve operational efficiency while reducing costs. WidePoint also delivers interactive billing solutions for both B2B and B2C markets, which elevate customer satisfaction and minimize billing-related costs. Moreover, their analytics offerings focus on optimizing infrastructure, performance, and spending. As both an MSP and Managed Security Service Provider (MSSP), WidePoint provides a comprehensive range of services that cater to the evolving demands of contemporary businesses. This all-encompassing strategy guarantees that clients receive customized solutions that address their specific challenges in a swiftly evolving technological environment, fostering long-term partnerships built on trust and effectiveness. -
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WinBill
TeleManagement Technologies
Optimize telecom expenses effortlessly with intuitive, centralized management.WinBill, developed by TeleManagement Technologies, stands out as a premier solution for telecom expense management. This user-friendly software offers a centralized information repository, providing businesses with precise inventories and expense reports for all their vendors and IT services. It simplifies contract tracking, budget management, and helps eliminate late payment penalties. The platform also boasts adaptable reporting capabilities, enabling users to generate and schedule reports or retrieve data online effortlessly. Among its extensive features are a service bureau module, purchase order tracking, the WinBill Web dashboard, and telecom dispute tracking for identifying savings. By significantly reducing the time your team spends on managing and approving monthly telecom invoices, WinBill empowers them to focus on discrepancies, thus enhancing operational efficiency and addressing ongoing billing issues. To explore whether WinBill aligns with your company's needs, we invite you to reach out for a live demonstration. This could be the first step toward optimizing your telecom expense management. -
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Calvi Professional
Calvi Business Software
Transforming billing into a seamless, customer-centric experience.At Calvi, our goal is to provide an effortless way to handle bills, ensuring the experience is both simple and free of stress. We focus on an essential aspect of customer relations that remains largely unchanged: the billing process. With more than two decades of expertise, we have established ourselves as a trusted partner for leading companies in the Telecom industry, allowing us to grasp customer requirements deeply. Our intuitive Bill Presentment & Communication solution, known as Calvi Insight, features six extensive modules crafted to impress clients of varying sizes and types. This offering enables Communications Service Providers (CSPs) to improve customer experiences at every step of the billing journey. Furthermore, Calvi Insight ensures a seamless integration of online and offline billing communications, leading to decreased operational costs while enhancing customer engagement and satisfaction. By placing a strong emphasis on customer experience, we are determined to transform the way billing is viewed and handled within the sector. Our commitment to innovation and excellence drives us to continually refine our services to meet the evolving needs of our clients. -
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CallTower
CallTower
Empower collaboration and efficiency with seamless communication solutions.Integrating robust voice enablement, contact center solutions, productivity tools, and network support can unleash the complete potential of a unified communication suite designed for enterprises. CallTower offers all-encompassing UCaaS turnkey solutions that cater to diverse business needs. Recognizing that your workforce is your most valuable asset, it becomes crucial to adopt effective communication technologies that foster proactive collaboration among team members. With CallTower's innovative Connect portal, which was developed internally, clients can seamlessly navigate and manage rapidly evolving technologies. This unique system empowers users to oversee their services independently, eliminating the need for specialized expertise or external consultants to handle their unified communication solutions. Additionally, this approach not only enhances operational efficiency but also supports a culture of continuous improvement within organizations. -
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ENTERPRISE-View
Wholesale Carrier Services
Streamline communications, elevate efficiency, empower your growth journey.We maintain and manage our own advanced IP network, leveraging years of expertise to address the risks and challenges that come with the integration of cloud communication solutions into contemporary IP architectures. Our voice solutions enable the administration of various networks consolidated into a single billing statement. Furthermore, we offer managed IT services that support a wide variety of applications. As a managed cloud service provider with multiple locations throughout the United States, we specifically focus on serving enterprise clients with numerous sites by providing a singular bill, a unified contract, and a dedicated vendor that ensures outstanding service and support. Our reputation within the industry stems from our ability to deliver a broad range of innovative solutions at competitive rates, as we currently oversee over 4 million toll-free numbers and manage more than a billion minutes of calls each month. We encourage you to explore our diverse offerings, which encompass an array of services, bundles, equipment packages, and pricing options. Our goal is to simplify telecommunications, allowing you to focus on your main objectives while we handle the complexities. With our all-encompassing support, businesses can enhance their operational efficiency and prioritize their growth initiatives, ultimately fostering a stronger foundation for future success. -
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Smart Invoice Pro
Diksha Technologies
Transforming invoices into positive experiences for lasting loyalty.Smart Invoice Pro is a standout platform that aims to greatly enhance customer satisfaction. In today's fiercely competitive market, where customer retention is vital, invoices may not seem like a significant factor, but Smart Invoice Pro completely shifts that perspective. With an array of impressive features, this platform creates a positive experience that leaves clients looking forward to their next invoice. By merging multiple invoices into one, we deliver a clear and comprehensive bill that includes all services provided. This billing process becomes even more appealing when customers receive a consolidated invoice with flexible payment options, helping them better manage their finances and fostering brand loyalty. A key obstacle faced by customers is often the problem of erroneous billing, which can lead to distrust and push them towards competitors with more user-friendly billing systems. We focus on transparency by presenting all invoices in a clear and simple format, thereby building trust and increasing satisfaction among our users. This dedication to clarity not only reduces confusion but also enhances the overall relationship between customers and the brand, ensuring a more positive interaction with every transaction. Ultimately, Smart Invoice Pro is not just about invoicing; it’s about creating a seamless experience that prioritizes customer happiness and loyalty. -
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BillView
Fastlane Software
Master your telecom expenses with precision and expertise.Fastlane Software is excited to unveil its 'BillView' solution, tailored specifically for efficient management within the telecommunications industry. This cutting-edge tool merges advanced billing integration capabilities with extensive industry expertise, ensuring top-notch standards in bill reporting and analytical consultancy services. BillView acts as an all-encompassing online platform for the administration of telecommunication assets, enabling businesses to manage every aspect of their telecom inventory, usage, and costs. We offer a diverse range of analytical reports and services that assist organizations in assessing, understanding, and benchmarking their telecommunications expenses and inventory with precision. Given the intricate nature of telecommunication billing, we help collect the essential data needed to guarantee accurate charges at predetermined rates. With our vast experience and dedication to telecom billing solutions, collaborating with us ensures you receive unmatched support and expertise tailored to your needs. Our mission is to enable organizations to gain mastery over their telecom expenditures and enhance the efficiency of their resource utilization, ultimately driving improved fiscal responsibility and operational effectiveness. In doing so, we contribute to a more informed decision-making process that fosters sustainable growth. -
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eCDR
CDR-Data
Effortless telecommunications management with tailored, innovative reporting solutions.eCDR provides an extensive array of reporting tools along with the flexibility needed to effectively manage and allocate telecommunications costs. It's designed to be intuitive and can be tailored to fit your unique requirements. The CDR-Data suite is supported by a variety of products that give you everything essential for overseeing your communications and personnel expenditures without requiring extra resources. CDR-Data has established a strong reputation for its commitment to client responsiveness, along with a depth of practical experience and expertise that differentiates us from competitors in the industry. Our sustained success is built on the principle of always putting our clients' needs first. Companies that bill for communication usage generally aim for two main objectives: to produce invoices promptly and to ensure their complete accuracy. With CDR-Data Bill-Back, we alleviate this responsibility by automating many time-consuming tasks and processes, resulting in clear and accurate billing for your customers. Additionally, our commitment to innovation allows us to continually improve our offerings to adapt to the changing needs of our clients, ensuring they receive the best possible service. As we look to the future, we remain dedicated to advancing our technology and processes to further streamline operations for our users. -
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Telecoms Expense Management & Reporting
Costmedia
Transform telecom expense management for enhanced financial oversight.The Costmediia Telecoms Expense Management Solution presents a robust web-based platform that enables clients to effectively manage their telecommunications assets and billing operations. With a centralized inventory management system, it accommodates a wide range of services and equipment. This solution is crafted to function with various carriers and products, including mobile phones, fixed lines, data services, laptops, and PDAs. Moreover, CMS features a sophisticated database that encompasses corporate reporting structures, user directories, and managerial information, which supports extensive reporting capabilities. Monthly management reports are invaluable for identifying spending trends, producing exception reports, and integrating seamlessly with general ledger systems. Additionally, CMS efficiently allocates billing charges to different cost centers while interfacing with customer accounting systems to promote streamlined financial oversight. The system also automates the monthly compilation and distribution of tailored reports via email to business unit managers, cost center supervisors, and users of phone services, thereby improving transparency and accountability in telecommunications spending. This comprehensive strategy not only enhances financial management but also empowers organizations to gain a clearer insight into and control over their telecom-related expenses. Ultimately, such informed oversight can lead to more strategic decision-making and cost-saving opportunities within the organization. -
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NextPlane
NextPlane
Seamless collaboration across platforms for enhanced productivity.NextPlane enhances user interactions across communication platforms like Microsoft Teams, Slack, and Cisco Webex, allowing seamless collaboration among colleagues both inside and outside their organizations. Users can participate in chats and direct messaging, incorporating rich text, GIFs, and emoji reactions, while sharing their presence status, engaging in channel discussions, and effortlessly exchanging files within their applications of choice. Serving as a comprehensive integration hub, NextPlane supports protocol, content, and API translations across multiple team collaboration tools, including Slack, Microsoft Teams, and Cisco Webex, as well as messaging systems like Avaya IX Workplace, Cisco Jabber, and Microsoft Skype for Business, which are based on SIP or XMPP. Furthermore, the NextPlane application alerts users when their contacts accept connection requests, significantly enhancing the overall user experience. This integration not only streamlines workflows but also fosters continuous connectivity, ensuring users can collaborate effectively no matter which platform they prefer to use. As a result, teams can work more efficiently together, resulting in improved productivity and communication. -
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TeleSource Connect
TeleSource
Empowering seamless technology management with expert asset solutions.TeleSource, in conjunction with its proficient team and the Connect software, presents a comprehensive Asset Management and Reporting Platform that caters to a wide array of technologies such as Cloud Voice, VoIP, IoT, SDWAN, Wireline, Wireless, Mobility, and Inventory Logistics. By utilizing the functionalities of TeleSource Connect and the insights from our Industry Team, we offer customized Asset Management solutions tailored to the unique needs of your organization. Our offerings tackle essential challenges, including bandwidth discovery, technology deployment, project management, and efficient asset capture through a single, integrated database powered by Connect. Moreover, we manage auditing, expense and billing oversight, purchasing, and consolidated billing, guaranteeing seamless operations with the assistance of our 24/7 Technical Assistance Centers that specialize in mobility, wireline, 5G, and IoT solutions. This all-encompassing strategy not only facilitates efficient asset management for clients but also ensures they receive continuous support from our committed team of experts, fostering a robust partnership that enhances operational effectiveness. Ultimately, our goal is to empower organizations to navigate the complexities of technology management with confidence and ease. -
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Amtel TEM Solution
AMTEL
Maximize savings and efficiency in telecom expense management.Reduce your mobile and telecommunications costs while improving the effectiveness of these services throughout your organization. With Amtel’s mobile and telecom expense management solution, businesses can achieve cost reductions of up to 40%. By refining service plans, your organization can enhance both mobile and fixed telecom operations. It is essential to maintain a centralized database for tracking all mobile and telecom assets across the organization. An accurate inventory plays a vital role in managing billing, keeping an eye on contract expirations, and eliminating redundant mobile connections. Furthermore, organizations can provide site administrators with the ability to oversee their specific communication services, granting location managers the insights necessary to manage cellphone expenses effectively within their departments. Moreover, higher management can evaluate telecom spending patterns across the enterprise, equipping them with crucial data to enforce cost control measures effectively. By adopting this holistic strategy, not only are expenses significantly reduced, but it also ensures that each department aligns with the broader financial objectives of the organization. Ultimately, this leads to improved resource allocation and better financial health for the entire enterprise. -
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SpikeFli Analytics
SpikeFli Analytics Corp.
Streamline data management for smarter, cost-effective decisions.SpikeFli is a software-as-a-service solution designed to assist enterprises in handling extensive data sets from various vendors within a single platform, while also delivering insights aimed at minimizing expenses and enhancing efficiency in the realms of Telecom, Cloud, and IT. This comprehensive approach not only streamlines data management but also empowers organizations to make informed decisions that can lead to significant operational improvements. -
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VersatilePLUS+
VLM International
Transform telecom billing with flexibility, reliability, and growth.In today's environment, controlling costs, improving efficiency, and increasing revenue has become more difficult than ever before. For business executives and telecommunications service providers alike, understanding and managing telecom expenses has turned into a major focus. Within the telecom billing industry, the dual principles of adaptability and reliability are essential. VLM's VersatilePLUS+ telecom billing software offers cutting-edge solutions specifically designed to tackle the intricate challenges faced by the modern telecom market. The VoIP billing sector encounters multiple obstacles, such as technological advancements, vendor support challenges, and limited resources. In this dynamic field, the importance of flexibility and dependability cannot be overstated. VLM's offerings not only provide accuracy and cost-effectiveness but are also fundamentally aimed at aiding in expense control, enhancing productivity, and driving revenue growth. Our eVoIP+ product is meticulously crafted to meet the needs of today's VoIP providers. Alongside our experienced team, VLM International excels in delivering outstanding customer relationship management software and services that truly differentiate us in the industry. Our unwavering dedication to innovation empowers our clients to navigate and succeed within a competitive marketplace, ultimately allowing them to focus on their core business objectives. -
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MethodiCall
Smart Thought Technologies
Streamline expenses effortlessly and focus on strategic success.Many service providers offer self-service features that essentially place the responsibility on you. Understanding the demands of your hectic schedule, we are here to lend a hand. By utilizing our powerful Enterprise Hardened Expense Management software, MethodiCall, alongside our extensive industry expertise, you can achieve fast and accurate results. Unlike several companies that claim to deliver all-encompassing self-service options, they often just shift the responsibility onto you! Acknowledging your limited resources, our managed service is not only robust but also designed for ease of use. We streamline the process of obtaining invoices and electronic billing feeds directly into our leading platform, MethodiCall, while also integrating your corporate directory, which includes Divisions, Departments, and GL numbers. Our solution allows for the automated distribution of reports throughout your organization. Given that your carrier bills can be lengthy and intricate, often filled with errors, we convert them into actionable management insights, significantly lightening your administrative load. By enhancing internal business processes, you stand to gain considerable time savings and boost overall efficiency. This shift allows you to concentrate more on strategic initiatives, freeing you from the hassle of monotonous administrative duties. Embracing our service not only simplifies your workload but also empowers your team to achieve greater success. -
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TEMExpert
Convergence Analytics
Transform telecom expenses with insightful analytics and sustainable management.TEMExpert Business Intelligence empowers organizations to track historical spending and usage, extract valuable insights from analytics and reports, and perform thorough assessments of their telecom environment's condition. This innovative platform boasts outstanding performance, sophisticated analytical tools, cost-effective ownership, rapid report generation, and excellent self-service capabilities for users. Since its launch, Business Intelligence has served as a cornerstone of Convergence, supported by a team with a collective experience exceeding three decades in the industry. While performing historical audits to identify overcharges can be advantageous and lead to immediate benefits, it fails to tackle the larger challenge of improving the long-term management of telecom costs; given that overcharges and billing errors often recur annually, a more enduring solution is required. To effectively oversee and enhance telecom expenditures over time, organizations must adopt continuous monitoring and improvement strategies that focus on sustainability and proactive management. Additionally, integrating these strategies will help create a more resilient approach to telecom expense management. -
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Avotus ReflectR
Avotus
Transform UC&C insights into strategic productivity and engagement.Unlock unparalleled insights into your utilization of UC&C, call performance, user interaction, productivity levels, and financial implications. At Avotus, we understand how crucial your UC&C platform is in cultivating an effective remote work environment. We also recognize the limitations associated with standard reporting tools provided by various UC&C platforms like Microsoft Teams, Skype for Business, Cisco Unified Call Manager (CUCM), Cisco Jabber, Amazon Chime, and Connect. To genuinely improve UC&C practices, gain a competitive advantage, and optimize results, you need more than just the fundamental reporting, archiving, and retrieval functionalities. ReflectR equips you with Intuitive Reporting, Real-time Monitoring, Trend Analytics, and Alerts, enabling your leadership and management teams to swiftly evaluate usage trends in your UC&C platform, thereby enhancing employee productivity and engagement across the board. This all-encompassing solution not only simplifies your processes but also reinforces strategic decision-making, paving the way for sustainable success in your organization. With ReflectR, you can take informed actions that propel your business forward. -
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UTR Telecom Expense Management
UTR Global
Transform your telecom billing with automated cost-saving solutions.UTR's TEAM service stands out as the premier choice in the telecom vendor bill management sector. By automating the invoice oversight process and handling vendor bill collection, UTR's service can lead to a remarkable 70% reduction in costs. The advantages of UTR TEAM services are numerous, including the prevention of late fees, the identification of billing errors from the first month, and the optimization of wireless billing plans. Furthermore, the service ensures effective organization of billing data while automating various manual tasks such as charge reconciliation, inventory management updates, and service order provisioning. With UTR's advanced software technology working alongside managed service delivery, we can customize solutions to fit your specific asset and expense management requirements. This level of customization facilitates a streamlined experience that addresses the unique challenges faced by each client. -
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Management of Things (MoT)
Tellennium
Transform telecom expenses into savings with innovative management solutions.Tellennium, previously referred to as telecom expense management (TEM), specializes in overseeing enterprise expenses by offering advanced technology and expertise for the efficient management of recurring telecom, mobile, and other technology expenditures. Recognized as the most popular IT solution of 2021 by AOTMP, Management of Things™ leads the charge in this sector. Our SaaS product, built on the MoT technology platform, is tailored to aid contemporary businesses in overseeing their communication network services, assets, and associated costs. This innovative solution grants TEM teams comprehensive visibility and authority over their network operations and expenditures. By streamlining automation workflows, the technology helps identify billing inaccuracies and opportunities for network optimization, ultimately resulting in significant savings in expense management for organizations. Furthermore, our MoT technology platform not only meets current TEM needs but also enhances capabilities for the 21st century, ushering in what we refer to as the Management of Things, a concept designed to adapt to the evolving landscape of enterprise resource management. -
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NTS
NTG Clarity
Streamline utility billing with comprehensive, customizable management solutions.The NTS Utility Billing solution is an all-encompassing tool designed to meet all your utility billing software needs. It efficiently manages a variety of utility services, whether they are metered or unmetered, and simplifies the process of generating and processing invoices, managing customer information, and handling products and payments seamlessly. Moreover, NTG's NTS product suite functions as a complete OSS/BSS solution that helps organizations effectively link their business operations with network management, resulting in an improved overall experience through integrated services and reliable functionalities. In addition to this, the NTS Trouble Ticket Management (TTM) module adeptly addresses both customer issues and network-related trouble tickets, offering users the option to develop customized trouble ticket types to suit their specific requirements. This blend of features not only ensures a resilient and versatile utility management system but also empowers organizations to adapt to changing demands and enhance service delivery. -
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TEMNet
Network Control
Streamline communication management, uncover savings, and enhance governance.Identify and address possible risks and obstacles in your communication strategy by utilizing TemNet from Network Control. This platform for managing technology expenses covers the entire communications lifecycle, which includes evaluating contracts and negotiations, along with auditing bills and overseeing invoices. By employing TemNet's online dashboard, organizations are provided with crucial insights into all facets of their telecommunications environment, facilitating improved decision-making and streamlined management. Moreover, using such an all-encompassing tool can uncover potential cost-saving measures and bolster overall financial governance. In today's rapidly evolving landscape, being proactive in recognizing these opportunities is essential for maintaining a competitive edge. -
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ABS 100
AcuraTel
Optimize billing and CDR processing for maximum profitability.ABS provides a highly efficient and economical Billing and CDR Processing System designed to manage the rating of various CDRs, including those from Departmental, Agent/Reseller, Carrier, Wholesale, and Retail sources, while also offering Network and Usage Threshold Alerts and detailed reports on Carrier performance and Profit/Loss analysis. The ABS 100 leverages an array of technologies such as Linux, PostgreSQL, C/C++, Shell Scripts, GTK+, Gnome, Glade, Pro-C, X-Windows, and Perl. Primarily intended for use by the organization’s internal teams, this system automates a significant portion of its functions and services once configured properly. Its capabilities are especially beneficial for scrutinizing rates across different carriers, facilitating effective comparisons. Furthermore, the system is capable of integrating real traffic data into its reports, which assists users in making well-informed decisions regarding the optimal carrier mix to enhance their financial outcomes. This sophisticated feature not only adds depth to the analysis but also empowers users to adapt their strategies based on actual usage trends and patterns. Ultimately, the combination of these functionalities positions ABS as a valuable asset for organizations aiming to optimize their billing and CDR processing operations. -
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SVRX
Edigin
Seamlessly capture and enhance communication with advanced solutions.Edigin has developed sophisticated call recording and quality monitoring solutions that are compatible with most of today's communication systems. Their SVRX recording solution integrates effortlessly with these systems, guaranteeing the collection of critical communications alongside relevant call information. This adaptable solution is designed to support multi-site distributed architectures and performs reliably in redundant settings. It also includes features such as integrated screen capture, agent evaluation, and customizable reporting analytics tailored to meet a variety of requirements. Compatible platforms encompass leading names such as Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX enables passive tapping on T1/E1 and analog trunks, along with digital stations for these systems, while also supporting analog stations and port mirroring based recording for VoIP. Additionally, it accommodates a range of VoIP protocols, including Cisco Skinny, H.323, MGCP, SIP stations, and SIP trunks, establishing it as a thorough solution for various communication environments. With such a broad range of compatibility, Edigin's products empower organizations to efficiently monitor and assess their communication practices, ultimately enhancing operational effectiveness and decision-making processes. -
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T.One
Vanrise Solutions
Streamline operations, empower teams, drive growth and innovation.T.One Wholesale Suite is an online platform designed to oversee every facet of wholesale carrier operations. This integrated solution combines and provides outstanding outcomes for NOC technical billing routing alongside senior management teams, enabling them to focus on strategic business initiatives and informed decision-making. By enhancing efficiency in operations, it empowers teams to drive growth and innovation effectively. -
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TEAMS Call Billing
Techsoft Technologies India
Unlock strategic savings and efficiency with insightful telecommunications analytics.Maximizing the return on investment for any technological solution requires a comprehensive understanding of its application, paired with a detailed analysis of both present and past trends. Call billing, also known as Call Accounting software, acts as a telecommunications resource that not only captures and logs call information but also reduces costs through valuable analytical reports. In light of the complex nature of the telecommunications landscape, which is often one of the top five biggest expenses for many businesses, the task of examining increasing costs can seem daunting. Senior executives and business leaders are progressively acknowledging the need for enhanced visibility, accountability, and oversight regarding their expenditures. Research has shown that an astounding 20% of total telecom costs may be misallocated or misused. Therefore, it is essential to take a moment to adopt next-generation solutions that provide prompt, cost-efficient analyses, enabling organizations to make well-informed financial choices. By leveraging these innovations, businesses can pave the way for more strategic spending, ultimately fostering improved financial stability and growth. Moreover, embracing such technologies can significantly enhance operational efficiency and contribute to a more sustainable financial future for organizations. -
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Northflow Solutions
Northflow Solutions
Empowering telecom with innovative software and exceptional support.Northflow Solutions boasts a rich history of delivering exceptional software solutions alongside outstanding customer support. Our team is equipped with unparalleled industry insights and technical proficiency. We offer specialized Billing and Customer Care software tailored for the telecom sector, featuring top-tier tools that enhance operational efficiency, maximize service monetization, and elevate overall customer satisfaction. This commitment to quality and innovation positions us as a leader in the field. -
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BillGenie
Global Solutions
Streamline telecom expenses, boost savings, enhance financial health.Our telecom expense management system simplifies the intricate nature and expenses related to telecommunications, leading to a notable decrease in the need for manual coding. By making the bill payment procedure more straightforward, it not only aids in cost savings for businesses but also offers clients an in-depth look at their telecom expenditures and usage over the past six months, including total costs, service maps, inventory management, as well as both departmental and individual usage statistics. Payment approvals, procurement, and dispute resolutions can be efficiently handled through our intuitive client portal. This cloud-based software is crafted to proactively cut costs via automation and detailed analysis. Coupled with the knowledge of our experienced account managers, we can identify and realize significant savings effectively. Consequently, clients enjoy a notably high return on investment, which makes our solution an essential tool for managing telecom expenses. Furthermore, this method encourages a more strategic approach to the management of financial resources within the company, ultimately leading to better budgetary outcomes. In this way, organizations can enhance their overall financial health while optimizing their telecommunications strategies. -
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InGenius
Upland Software
Transform your contact center with seamless telephony integration.InGenius Connector Enterprise effectively merges current telephone systems with leading CRMs through a solution that has been tested and proven in enterprise environments. Upland InGenius tailors itself to meet the specific needs of contact centers by employing cutting-edge computer telephony integration (CTI) techniques. With two decades of expertise in enterprise telephony and exceptional customer support, InGenius enhances productivity and elevates the customer experience for contact centers. The features offered by InGenius Connector Enterprise include screen pop notifications, click-to-dial functionality, automated logging of calls, and comprehensive call reporting. This enables agents to serve customers more efficiently while gaining a holistic view of all interactions, which aids in making informed decisions. The solution is compatible with various customer relationship management platforms and a range of phone systems, ensuring versatility and adaptability for different operational needs. Supported CRMs include Microsoft Dynamics 365, Salesforce, and ServiceNow, while compatible phone systems encompass Asterisk, Avaya, Cisco, Genesys, and Mitel. By integrating these technologies, InGenius facilitates a smoother workflow for contact centers. -
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Temis TEM
Temis Systems
Streamline telecom expense management for enhanced operational efficiency.We offer a thorough end-to-end service for managing Telecom Expenses, beginning with the collection of Client telecom invoices and culminating in the generation of Journals that feature specific cost center allocations for smooth integration into our Clients' accounting systems. Clients can submit their telecom invoices to Temis in multiple formats, including paper, electronic, or a combination of both, which simplifies the administrative workload and allows key personnel to concentrate on more critical tasks. Our dedicated team inputs the billing details into our sophisticated software, and we continuously refresh our database with data regarding employee onboarding and departures, which we typically acquire from the Client’s HR department. This process enables us to effectively monitor new hires as well as those who have left the organization. In doing so, we significantly reduce the time Clients spend on administrative tasks while improving the accuracy of our reports, thereby facilitating better decision-making. Additionally, the proficient handling of telecom expenses plays a crucial role in enhancing the overall operational efficiency of our Clients and ensures that they can allocate resources more effectively. As a result, Clients can achieve a more streamlined approach to their financial management and operational strategies. -
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Expo XT UC Analytics
Metropolis Technologies
Revolutionize communication with powerful, data-driven analytics insights.Expo XT delivers advanced Unified Communication Analytics that encompass various platforms and channels, significantly improving the effectiveness of communication. This versatile tool helps in managing hunt groups, diagnosing issues with Auto Attendants and IVR systems, and evaluating user performance along with agent metrics, thereby providing essential insights to enhance voice calls, video conferencing, and collaborative efforts. Powered by Power BI, Expo XT integrates effortlessly with numerous systems, including Webex Calling, Cisco UCM, UCCX, CUBE, Zoom, Teams, and NICE CXone, among others. Additionally, it features a cost-effective pricing model that begins with just 100 extensions, making it suitable for organizations of all sizes. By leveraging Expo XT, companies can revolutionize their communication approaches and achieve improved engagement results. Furthermore, the platform's comprehensive analytics empower users to make data-driven decisions, ultimately fostering a more productive work environment.