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What is Soft-ex?

At Soft-ex, we enable Digital Service Providers (DSPs) to enhance customer satisfaction while simultaneously reducing their billing and customer service costs through our innovative interactive billing communication solutions tailored for both B2B and B2C sectors. For Unified Communications (UC) providers and their enterprise clients, our advanced UC analytics solutions are designed to optimize infrastructure efficiency, performance metrics, and cost management in their collaborative efforts. The benefits of our solutions are significant, as they effectively integrate and leverage existing billing systems, like CSG, Amdocs, and Netcracker, with UC platforms such as Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya. As a reputable technical ally to major players in the UC industry, we deliver exceptional value to resellers of Session Border Controllers (SBCs) in response to the increasing demands of enterprise customers. Our seamless integration capabilities facilitate a smooth transition, whether you are initiating new systems or upgrading outdated ones, thereby ensuring a vital connection between billing communications and collaboration analytics for your clientele. This strategy not only promotes improved customer engagement but also enhances the overall operational structure for service providers, ultimately contributing to their long-term success. By focusing on these key areas, we position our partners to thrive in a competitive market landscape.

What is ENTERPRISE-View?

We maintain and manage our own advanced IP network, leveraging years of expertise to address the risks and challenges that come with the integration of cloud communication solutions into contemporary IP architectures. Our voice solutions enable the administration of various networks consolidated into a single billing statement. Furthermore, we offer managed IT services that support a wide variety of applications. As a managed cloud service provider with multiple locations throughout the United States, we specifically focus on serving enterprise clients with numerous sites by providing a singular bill, a unified contract, and a dedicated vendor that ensures outstanding service and support. Our reputation within the industry stems from our ability to deliver a broad range of innovative solutions at competitive rates, as we currently oversee over 4 million toll-free numbers and manage more than a billion minutes of calls each month. We encourage you to explore our diverse offerings, which encompass an array of services, bundles, equipment packages, and pricing options. Our goal is to simplify telecommunications, allowing you to focus on your main objectives while we handle the complexities. With our all-encompassing support, businesses can enhance their operational efficiency and prioritize their growth initiatives, ultimately fostering a stronger foundation for future success.

Media

Media

Integrations Supported

Amdocs Customer Experience Suite
Avaya Cloud Office
Cisco CX Cloud
MiCloud Connect
Microsoft Teams
Netcracker
Zoom

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Soft-ex

Date Founded

1989

Company Location

Ireland

Company Website

www.soft-ex.net/solution

Company Facts

Organization Name

Wholesale Carrier Services

Company Website

www.wcs.com/managed-services-provider

Categories and Features

Categories and Features

Telecom Expense Management

Contract Negotiation
Usage Reporting

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