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What is Soft-ex?

At Soft-ex, we enable Digital Service Providers (DSPs) to enhance customer satisfaction while simultaneously reducing their billing and customer service costs through our innovative interactive billing communication solutions tailored for both B2B and B2C sectors. For Unified Communications (UC) providers and their enterprise clients, our advanced UC analytics solutions are designed to optimize infrastructure efficiency, performance metrics, and cost management in their collaborative efforts. The benefits of our solutions are significant, as they effectively integrate and leverage existing billing systems, like CSG, Amdocs, and Netcracker, with UC platforms such as Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya. As a reputable technical ally to major players in the UC industry, we deliver exceptional value to resellers of Session Border Controllers (SBCs) in response to the increasing demands of enterprise customers. Our seamless integration capabilities facilitate a smooth transition, whether you are initiating new systems or upgrading outdated ones, thereby ensuring a vital connection between billing communications and collaboration analytics for your clientele. This strategy not only promotes improved customer engagement but also enhances the overall operational structure for service providers, ultimately contributing to their long-term success. By focusing on these key areas, we position our partners to thrive in a competitive market landscape.

What is MethodiCall?

Many service providers offer self-service features that essentially place the responsibility on you. Understanding the demands of your hectic schedule, we are here to lend a hand. By utilizing our powerful Enterprise Hardened Expense Management software, MethodiCall, alongside our extensive industry expertise, you can achieve fast and accurate results. Unlike several companies that claim to deliver all-encompassing self-service options, they often just shift the responsibility onto you! Acknowledging your limited resources, our managed service is not only robust but also designed for ease of use. We streamline the process of obtaining invoices and electronic billing feeds directly into our leading platform, MethodiCall, while also integrating your corporate directory, which includes Divisions, Departments, and GL numbers. Our solution allows for the automated distribution of reports throughout your organization. Given that your carrier bills can be lengthy and intricate, often filled with errors, we convert them into actionable management insights, significantly lightening your administrative load. By enhancing internal business processes, you stand to gain considerable time savings and boost overall efficiency. This shift allows you to concentrate more on strategic initiatives, freeing you from the hassle of monotonous administrative duties. Embracing our service not only simplifies your workload but also empowers your team to achieve greater success.

Media

Media

Integrations Supported

Amdocs Customer Experience Suite
Avaya Cloud Office
Cisco CX Cloud
MiCloud Connect
Microsoft Teams
Netcracker
Zoom

Integrations Supported

Amdocs Customer Experience Suite
Avaya Cloud Office
Cisco CX Cloud
MiCloud Connect
Microsoft Teams
Netcracker
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Soft-ex

Date Founded

1989

Company Location

Ireland

Company Website

www.soft-ex.net/solution

Company Facts

Organization Name

Smart Thought Technologies

Date Founded

2003

Company Location

Canada

Company Website

www.smartthought.ca

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

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