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What is RaveCapture?

Streamlining the process of gathering and showcasing product and company reviews across your website and social media can significantly boost your sales figures. All essential marketing resources, including customer testimonials, product reviews, visual promotional tools, and discount codes, are conveniently available in one place. By incorporating genuine photos and videos from your customers, you can bring your website to life, creating a more engaging experience for visitors. Offering coupons is another effective strategy to promote repeat purchases and foster customer loyalty. Enhance your review collection efforts by utilizing SMS messaging to connect with your customers directly. By featuring customer testimonials prominently on your website and social media, you can establish trust and encourage potential buyers. Utilizing on-site displays or social media content to highlight reviews throughout the customer journey can effectively enhance the buying experience. Additionally, sharing your star ratings on search engine results pages, like Google, along with user-generated content across social media, can further amplify your reach. Leveraging content created by your customers is a powerful way to stimulate new sales through your various marketing channels; thus, it is vital to prioritize this strategy for growth. With these approaches, you can create a more interactive and trustworthy online presence that resonates with your audience.

What is Merchant Centric?

Analyze the insights gathered from customer reviews that positively impact sales, and engage with clients on the platforms where they are most active. Discover the valuable elements hidden within customer feedback data to identify the crucial factors that boost revenue for your business. Obtain actionable insights that will enable you to surpass both national and local competitors in your industry. By investigating the strategies of high-performing companies nationwide, you can implement best practices that align with their success. Research indicates that extended wait times for food after ordering significantly harm revenue compared to top competitors. Evaluate your food delivery processes to guarantee that your kitchen staff and servers are adequately trained. Highlight the components of customer feedback that have a direct correlation with your sales outcomes. Ensure that all levels of management are aware of their performance metrics across regional, district, and individual locations. Monitor business performance by identifying operational and staffing hurdles, while also reviewing feedback for all your establishments from a unified platform. Furthermore, synchronize customer feedback from your website with insights from social media to boost overall customer satisfaction and drive improvements. This holistic strategy will not only optimize your operations but also cultivate a deeper relationship with your customers, ultimately leading to sustained growth. By continuously refining these processes, you can enhance your business's resilience in a competitive market.

Media

Media

Integrations Supported

Facebook
Google
Instagram
X (Twitter)
Apple Maps
BigCommerce
Bing
Demandforce
DoorDash
Google Assistant
Grubhub
Lootly
Mailchimp
Punchh
Shopify
Siri
Tripadvisor
WooCommerce
Yelp
Zapier

Integrations Supported

Facebook
Google
Instagram
X (Twitter)
Apple Maps
BigCommerce
Bing
Demandforce
DoorDash
Google Assistant
Grubhub
Lootly
Mailchimp
Punchh
Shopify
Siri
Tripadvisor
WooCommerce
Yelp
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$49.95 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RaveCapture

Date Founded

2015

Company Location

United States

Company Website

ravecapture.com

Company Facts

Organization Name

Merchant Centric

Company Location

United States

Company Website

www.merchantcentric.com

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Reference Management

Nomination Tracking
Program Notices
Reference Usage Tracking
Reward Distribution
Search

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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