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Ratings and Reviews 0 Ratings
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What is Re:Desk?
Discover a refined support team functionality that simplifies the management of customer inquiries with ease, encompassing everything from contact forms and emails to order details. Seamlessly unify all customer interactions—whether they originate from email, Twitter, or Facebook—into one centralized platform. Each inquiry is converted into a helpdesk ticket and assigned to the relevant support team member. You can choose from both downloadable and cloud-based versions tailored to your needs. This helpdesk system is specifically crafted to manage a large volume of customer communications, intelligently directing them to the correct department or agent, which significantly reduces workload and boosts customer satisfaction. The Open Source PHP HelpDesk empowers you to monitor your support agents' workflows, enhancing customer happiness further. Keep an eye out for exciting new features on the horizon, including analytics on response times. The ecommerce-ready customer help desk ticketing system is perfectly suited for organizing customer support for your online or multivendor business, regardless of whether you operate as a small or medium-sized enterprise. This all-encompassing solution not only optimizes operational efficiency but also cultivates a more agile customer service atmosphere, ultimately benefiting your business's reputation and customer loyalty.
What is Aritic Desk?
Aritic Desk delivers real-time performance insights by evaluating different ticket characteristics, the agents involved, time tracking data, and additional metrics. Rather than relying on manual reports to measure your team's effectiveness with each client or agent, you can foster collaboration and enhance teamwork through immediate chat support. Bid farewell to generic responses and pseudonyms, opting instead for genuine interactions with your clients and agents to provide relevant solutions in real-time. The language widget, available as soon as the app is installed, allows both agents and clients to access support in their preferred language, making communication smoother and more effective. Investigate individual profiles in depth by looking into aspects like the number of tickets created, the originator of each ticket, and their current status in the workflow. Use filters to extract targeted insights, such as identifying which agents are responsible for the most ticket generation or exhibit the highest engagement levels. Aritic Desk is equipped with numerous features that are tailored to improve your online customer interactions, ensuring a fluid experience for both agents and clients. By harnessing these sophisticated tools, you can dramatically boost productivity and enhance customer satisfaction while creating a more engaged support environment. Ultimately, Aritic Desk empowers your team to work more efficiently and connect meaningfully with clients.
Integrations Supported
BigCommerce
CS-Cart Multi-Vendor
CallRail
Demio
HubSpot Customer Platform
Insightly
Instagram
Instapage
Joomla!
Justuno
Integrations Supported
BigCommerce
CS-Cart Multi-Vendor
CallRail
Demio
HubSpot Customer Platform
Insightly
Instagram
Instapage
Joomla!
Justuno
API Availability
Has API
API Availability
Has API
Pricing Information
$99.00/one-time
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Re:Desk
Date Founded
2013
Company Location
Russia
Company Website
www.re-desk.com
Company Facts
Organization Name
Aritic
Date Founded
2015
Company Location
India
Company Website
aritic.com/aritic-desk/features/
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management