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Ratings and Reviews 0 Ratings
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ReadyDesk is a comprehensive online help desk software solution that offers a wide range of features tailored to meet the demands of businesses of all sizes. This platform allows customers to swiftly address their issues through several avenues, including submitting tickets via a dedicated customer portal, exploring self-service support articles available in the knowledge base, automatically creating tickets through email, and participating in live chat sessions. Both customers and support staff can generate tickets using the web interface or incoming emails, with options for file attachments and thorough tracking of all ticket activities. Technicians can efficiently juggle multiple tickets at once, utilizing a convenient tabbed interface located at the bottom of their screen. Furthermore, you can establish numerous customer portals to cater to an infinite number of departments or companies, each featuring customizable logos and settings tailored to their unique branding. Customers enjoy the convenience of viewing their current tickets, starting new requests, accessing invoices, monitoring assets, downloading resources, and engaging in real-time chat, all of which significantly enrich their overall interaction with the service. The platform’s versatility and user-friendly design make it an invaluable tool for enhancing customer support efficiency.
What is CustomerWise?
If you are looking for a better way to manage customer interactions, Customerwise stands out as the perfect solution. This comprehensive tool for customer support and business process management, created by TechExcel, is tailored to meet the unique service requirements of B2B technology companies. Customerwise integrates an array of features into a single platform, including support and service ticket management, customer self-service capabilities, license and contract oversight, and a product knowledge repository. By adopting Customerwise, organizations can greatly improve their customer engagement and foster stronger relationships with their clients. With its user-friendly interface and robust functionalities, Customerwise is an invaluable asset for any business aiming to thrive in a competitive market.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$9.00/month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ReadyDesk
Company Location
United States
Company Website
www.readydesk.com
Company Facts
Organization Name
TechExcel
Date Founded
1995
Company Location
United States
Company Website
www.techexcel.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management