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What is Receptiviti?

By examining language, one can reveal a range of personality traits and underlying motivations. Receptiviti connects these traits to the Big Five personality framework, which includes 35 unique personality metrics. Through the evaluation of aspects such as authenticity, influence, and social bonding, individuals can better understand how they interact within social settings. This thorough analysis not only uncovers the motivations driving behavior—be it ambition, the quest for power, a longing for rewards, risk aversion, or a propensity for taking risks—but also highlights harmful or aggressive language that may reflect bias, hate, or violence toward specific groups. Moreover, the ability to determine the authorship of various written works adds significant value in areas such as literary critique, cybersecurity, forensic analysis, and the examination of social media communications. This multifaceted approach ultimately deepens our comprehension of communication across different environments. In an era where digital interactions dominate, the ramifications of these findings are extensive and significant, influencing how we perceive and engage with one another in an interconnected world.

What is Behavioral Signals?

AI-Mediated Conversations (AI-MC) serves as an automated phone routing solution that leverages emotion AI and voice data to effectively connect customers with the most suitable agent for their needs. This intelligent matching process is informed by profile data and advanced algorithms, honed through extensive research in natural language processing and behavioral signal analysis. In every interaction, regardless of the context—be it sales, support, or collections—there exists an enabler that facilitates the achievement of mutual goals, often manifested in the formation of rapport between individuals. The dynamics of human interaction vary significantly, as the level of affinity between two people can profoundly influence the outcome of their communication. Certain personality traits and behaviors enhance our compatibility with specific individuals, thereby impacting the effectiveness of conversations aimed at boosting sales or improving collections. By strategically guiding these conversational dynamics, businesses can optimize their interactions. Additionally, our Oliver API acts as the driving force behind AI-MC, providing essential support for other integrations like Genesys and Uniiphore that seek to harness Emotion AI capabilities. This interconnected technological framework not only enhances customer experience but also streamlines operational efficiency across various platforms.

Media

Media

Integrations Supported

Genesys Cloud CX
Unified.to
Uniphore

Integrations Supported

Genesys Cloud CX
Unified.to
Uniphore

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Receptiviti

Date Founded

2015

Company Location

Canada

Company Website

www.receptiviti.com/platform

Company Facts

Organization Name

Behavioral Signals

Date Founded

2016

Company Location

United States

Company Website

behavioralsignals.com

Categories and Features

Emotion Recognition

Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Emotion Recognition

Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions

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