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What is Records Disposition Approval Module ?

The Records Disposition Approval Module is an essential tool designed to enhance the management of records within the OpenText Content Suite. Specifically tailored for users of the OpenText Content Server, this feature ensures that the record approval process is both efficient and streamlined. Developed with input from users, RDA aims to make the sign-off workflow simpler and to reduce the time required for record managers to handle approvals. It allows approvers to easily access all relevant metadata for each record, which aids in making quick decisions. Furthermore, RDA includes a variety of filters and facets that enable users to effortlessly sort through groups of records, making batch approvals or rejections a straightforward task. For those who may have questions regarding certain records, the module offers a convenient option to request additional feedback for clarification. Users can easily select records they wish to approve while simultaneously deselecting those that they do not approve during a disposition search. Additionally, the module allows for bulk application of holds or updates to records management metadata directly via the RDA interface. Ultimately, this module not only improves the user experience but also significantly boosts operational efficiency in records management, making it an indispensable asset for organizations looking to optimize their record-keeping processes.

What is OpenText CEM?

Building enduring customer relationships requires the development of smart and interconnected omnichannel experiences, all while boosting operational effectiveness. Customer experience management (CEM) emphasizes the thoughtful design and agile modification of customer interactions to exceed expectations, leading to increased satisfaction, loyalty, and advocacy among clients. Solutions tailored for customer experience management offer a robust array of tools aimed at creating and delivering seamless omnichannel experiences, as well as tracking customer interactions throughout their entire journey. These tools promote enhanced collaboration within companies and allow for the swift implementation of strategies, ensuring that personalized experiences can be meted out on a grand scale. The OpenTextâ„¢ Customer Experience Platform equips Marketing and Line-of-Business teams to refine existing systems of record, such as MRM, CRM, and ERP, thus enabling the intelligent design of tailored experiences that truly reflect data-driven omnichannel strategies on a large scale. By utilizing these advanced capabilities, organizations can cultivate deeper connections with their customers that foster enduring relationships, ultimately driving business growth and success. Furthermore, a focus on continuous improvement in customer engagement can lead to innovative practices that keep companies ahead in a dynamic market landscape.

Media

Media

Integrations Supported

Content Suite Security and Productivity Pack
M-Files

Integrations Supported

Content Suite Security and Productivity Pack
M-Files

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cassia Content Management

Date Founded

2011

Company Location

Canada

Company Website

www.cassiacm.com

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com

Categories and Features

Data Governance

Access Control
Data Discovery
Data Mapping
Data Profiling
Deletion Management
Email Management
Policy Management
Process Management
Roles Management
Storage Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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