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Ratings and Reviews 0 Ratings
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What is Recordsure?
We revolutionize the way organizations engage with their customers and manage documentation by transforming these interactions into valuable insights that improve both operational efficiency and company culture. By integrating advanced technology that combines human-like reasoning with automated processes, we provide effective support for compliance, customer service, risk management, and extensive sales initiatives. Daily, businesses facing regulatory requirements interact with their customers through multiple platforms, generating a wealth of information that can greatly enhance the customer journey, reduce risks, support employee training, and drive sales growth. However, the massive amount of data generated can make this task daunting for many. Our customized analytics and automation solutions are designed to methodically process this data, utilizing a blend of human-like cognition and automation to achieve optimal results. Our tools serve not just as daily oversight aids but also as essential resources for historical business evaluations, delivering crucial insights that enhance performance, foster a positive culture, and fortify risk management approaches. In essence, we empower organizations to make data-driven decisions through comprehensive analysis of their customer interactions, ensuring they remain competitive and responsive in a rapidly changing environment. By harnessing the power of our solutions, organizations can unlock the full potential of their customer relationships.
What is Capturi?
Capturis provides a customized solution aimed at unlocking your full potential! By harnessing the power of speech analytics and cutting-edge machine learning, Capturis thoroughly analyzes your customer interaction call recordings, transforming them into practical insights that can improve your Net Promoter Score (NPS), enhance sales performance, reduce unproductive customer calls, and streamline the time allocated for documentation and quality assurance. Uncover effective ways to elevate your NPS, reduce unnecessary customer interactions, and efficiently refine the documentation process. With insights drawn from your specific data, you can pinpoint frequent customer queries and recognize your team’s most successful approaches, allowing for ongoing and personalized coaching for each customer service representative. Boost your success rates with qualitative assessment of your sales calls while maintaining adherence to regulatory standards and saving precious time. Learn from the methods of your top achievers to ensure that your sales team follows established scripts and receives timely and constructive feedback. This approach ensures that Capturis not only improves your operational efficiency but also cultivates a culture of ongoing development within your organization, ultimately leading to enhanced overall performance. By integrating these strategies, your team can reach new heights in customer satisfaction and operational excellence.
Integrations Supported
Adversus Dialer
Aircall
Google Meet
LeadDesk
Microsoft Teams
Puzzel
Slack
Zoom
Integrations Supported
Adversus Dialer
Aircall
Google Meet
LeadDesk
Microsoft Teams
Puzzel
Slack
Zoom
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$63.76 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Recordsure
Date Founded
2012
Company Location
United Kingdom
Company Website
recordsure.com
Company Facts
Organization Name
Capturi
Date Founded
2019
Company Location
Denmark
Company Website
capturi.com
Categories and Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Categories and Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback