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Ratings and Reviews 0 Ratings
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What is Recordsure?
We revolutionize the way organizations engage with their customers and manage documentation by transforming these interactions into valuable insights that improve both operational efficiency and company culture. By integrating advanced technology that combines human-like reasoning with automated processes, we provide effective support for compliance, customer service, risk management, and extensive sales initiatives. Daily, businesses facing regulatory requirements interact with their customers through multiple platforms, generating a wealth of information that can greatly enhance the customer journey, reduce risks, support employee training, and drive sales growth. However, the massive amount of data generated can make this task daunting for many. Our customized analytics and automation solutions are designed to methodically process this data, utilizing a blend of human-like cognition and automation to achieve optimal results. Our tools serve not just as daily oversight aids but also as essential resources for historical business evaluations, delivering crucial insights that enhance performance, foster a positive culture, and fortify risk management approaches. In essence, we empower organizations to make data-driven decisions through comprehensive analysis of their customer interactions, ensuring they remain competitive and responsive in a rapidly changing environment. By harnessing the power of our solutions, organizations can unlock the full potential of their customer relationships.
What is Prodigal?
Prodigal stands at the forefront of Consumer Finance Intelligence, introducing a groundbreaking category of AI software that extracts valuable insights from the interactions between agents and their customers or patients. Collection agencies, lenders, and healthcare organizations depend on Prodigal to enhance profitability, improve customer satisfaction, and ensure compliance by refining their operations and quality control processes. Approximately 20% of U.S. borrowers have interacted with Prodigal through over 200 million engagements.
Based in Mountain View, California, Prodigal's international team is dedicated to creating the intelligence framework that underpins Consumer Finance. With support from industry specialists, technological innovators, and leading investors like Accel, Menlo Ventures, and Y-Combinator, Prodigal is well-positioned to emerge as a prominent player in the vertical SaaS market.
Elevate your omnichannel collection efforts with ProAgent, an AI-driven language agent crafted specifically for the consumer finance sector, guaranteeing that interactions remain consistent, compliant, and of high quality at all times while adapting to evolving customer needs.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Recordsure
Date Founded
2012
Company Location
United Kingdom
Company Website
recordsure.com
Company Facts
Organization Name
Prodigal Technologies
Date Founded
2018
Company Location
United States
Company Website
www.prodigaltech.com
Categories and Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback