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What is DigitalGenius?
Our ever-evolving platform enables you to access insights from top ecommerce businesses around the world. In the realm of online shopping, exceptional customer service emerges as the key strategic edge. Creating a smooth buying process has become essential, as any flaws in this aspect can lead to substantial losses. We are in a time that emphasizes experiences, making it vital to cultivate strong relationships with customers. Offer your clients customized support across various channels and languages, regardless of their location or when they seek help. DigitalGenius provides you with the necessary tools to improve your customer’s journey, guaranteeing they receive prompt and accurate responses. Whether they have questions about their orders, product availability, store locations, or sizing options, your customers will feel they are engaging with a real person! This individualized strategy not only fosters loyalty but also promotes repeat purchases, ultimately propelling the growth of your ecommerce brand. Additionally, investing in a robust customer experience can set you apart in a competitive market, ensuring long-term success.
Integrations Supported
Google
Google Sheets
Magento
OneShot
Salesforce
Shopify
Zendesk
Integrations Supported
Google
Google Sheets
Magento
OneShot
Salesforce
Shopify
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
LexBites
Date Founded
2003
Company Website
www.redshiftcompany.com
Company Facts
Organization Name
DigitalGenius
Date Founded
2014
Company Location
United Kingdom
Company Website
www.digitalgenius.com
Categories and Features
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management