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What is Redo?

Enhance your efficiency by adopting a single platform designed to streamline all critical operations. Gone are the days of managing multiple incompatible applications; instead, experience a holistic suite of solutions that unlocks the full capabilities of an integrated system. With Redo Returns, companies can offer a high-quality return service that boosts customer satisfaction while preserving profit margins. This innovative approach not only reduces costs but also addresses operational hurdles and decreases the likelihood of human errors. No matter what your existing return policy entails, Redo enables you to provide a remarkable experience for your customers. The flexible return engine is capable of adapting to any return policy, allowing full customization of the customer experience through smart workflows that promote exchanges and store credit options. Additionally, customers gain peace of mind with return coverage; when they choose to participate, Redo handles the expenses associated with return labels. Our commitment to prioritizing exchanges ensures that customers can effortlessly locate a different style or even a brand-new item from your inventory, ultimately building trust and satisfaction. By incorporating these features into your operations, businesses can significantly enhance the overall shopping journey, fostering lasting relationships with their clientele. This not only drives repeat business but also elevates your brand's reputation in the marketplace.

What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

Media

Media

Integrations Supported

Klaviyo
Shopify
CJdropshipping
CWILL
Facebook
Fera
GemPages
Gmail
Gorgias
Intercom
Judge.me
Microsoft Outlook
Omnisend
PageFly
Salesforce Agentforce Commerce
ShipStation
Shopify Plus
Two Boxes
UpOrder
Zendesk

Integrations Supported

Klaviyo
Shopify
CJdropshipping
CWILL
Facebook
Fera
GemPages
Gmail
Gorgias
Intercom
Judge.me
Microsoft Outlook
Omnisend
PageFly
Salesforce Agentforce Commerce
ShipStation
Shopify Plus
Two Boxes
UpOrder
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$11 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Redo

Company Location

United States

Company Website

www.getredo.com

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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