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What is Reflection?

Collaborative Learning Hub Gaining entry to the administrative dashboard enables you to create simulation scenarios, enroll participants, and establish due dates. Learners have the flexibility to choose their session timings based on personal convenience, provided they adhere to the set deadlines. Providing feedback is straightforward, featuring options for video annotations and a checklist for competency assessments. Reasons to select our platform include: • Emphasis on practical experience • Flexibility of asynchronous learning • Real-time interaction: Users can engage through video • Learning from peers • Effortless access to expert evaluations • Individualized dashboards and visual tools for tracking competency growth, allowing for the monitoring of progress and recognition of top performers. Additionally, our platform fosters a supportive environment that encourages collaboration and continuous improvement among participants.

What is Help Desk Simulator?

Help Desk Simulator serves as an online training resource tailored for those shifting careers, students aiming for IT certifications, and individuals aspiring to secure help desk roles, with an emphasis on entry-level IT support and service desk functions. Users interact with a range of hypothetical support tickets that depict diverse situations, such as requests for password resets that might necessitate social engineering, issues with VPN access on hotel networks, managing upset users, and understanding policy exceptions. After making their selections, participants receive detailed feedback that highlights the effectiveness or potential missteps of their decisions. Each simulated work shift assesses vital skills, including security awareness, empathy, escalation protocols, and troubleshooting techniques. The complimentary version grants access to 25 practice tickets without the need for account registration, whereas the Pro version increases this to 500 questions across five distinct categories, in addition to enhanced features such as employer practice packs, mock runs, a resource for addressing incorrect answers, and the ability to download a PDF report. It's crucial to understand that this platform is solely for practice and does not lead to certification or offer an exhaustive desktop lab experience. Furthermore, learners may find this tool advantageous for refining their abilities in an authentic, risk-free setting, ultimately preparing them for real-world IT support challenges. By simulating common scenarios encountered in help desk roles, participants can build confidence and competence in their skills.

Media

Media

No images available

Integrations Supported

Integrations Supported

Google

API Availability

API Availability

Pricing Information

5000 euros
Game Packages for Corporate Clients

We offer two bespoke packages to cater to the varied needs of our corporate clients:

Pilot Tariff: Tailored for companies interested in exploring the advantages of game-based learning. This package grants access to 100 games over a period of 3 months. It is priced at 50 euros per game for two employees, totaling 5,000 euros. This ensures an accessible entry point for companies venturing into game-based corporate training.

Growth Tariff: Perfect for organizations aiming to incorporate game-based learning into their long-term development plans. This comprehensive package provides access to 1,000 games for an entire year, facilitating sustained team development and engagement. The Growth Tariff is set at 30,000 euros, offering broad access to our gaming platform and supporting a wide array of learning and team-building objectives.
Free Trial Offered?

Pricing Information

$20/month
Pro is $20/month, $108 for 6 months, or $192 for 12 months. The 6-month and 12-month plans are one-time payments and do not renew; the monthly plan renews until canceled. The first payment is refundable within 14 days.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

The Reflection

Date Founded

2024

Company Location

France

Company Website

thereflection.io

Company Facts

Organization Name

Help Desk Simulator

Company Location

United States

Company Website

helpdesksimulator.com

Categories and Features

Training

Asynchronous Learning
Blended Learning
Corporate / Business
Learner Portal
Mobile Learning
Simulation

Categories and Features

Training

Not specified

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