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What is Remote Utilities?

Remote Utilities offers a flexible solution for remote desktop access, catering to the needs of both businesses and individuals alike. It allows users to interact with a distant computer as if they were directly in front of it, providing seamless control and visibility. For organizations, Remote Utilities acts as a central hub for managing IT systems effectively. It compiles all computers into a single accessible list, enhancing monitoring and oversight, which is crucial for efficient inventory handling. This software removes the necessity for physical presence at remote devices, enabling secure connections to workplace computers from any location, including home or while traveling, thus ensuring immediate access to essential files, databases, and applications. Helpdesk professionals will appreciate the utility of the firewall bypass feature, which facilitates connections to remote devices without requiring installation or administrative rights, even when facing firewalls and NAT configurations. Additionally, users can personalize the Agent with their own branding prior to client deployment, which helps support specialists provide assistance tailored to various levels of client computer literacy and network setups, ultimately enhancing the overall support experience. This customization fosters a sense of professionalism and trust between the service provider and the clients they assist.

What is Axence ConnectPro?

Axence ConnectPro is a versatile tool designed to facilitate remote access and technical assistance, making it ideal for organizations that prioritize effective remote work solutions. Its standout features include secure remote access to users' computers and servers for troubleshooting, real-time communication through instant messaging and chat rooms for swift issue resolution, and the ability to monitor software, hardware, and performance metrics from a distance. Additionally, it allows for unlimited simultaneous sessions, enabling connections to multiple workstations at once, and integrates seamlessly with Active Directory and network configurations. The user-friendly interface is accessible for both IT professionals and end users alike, while its remote desktop management capabilities support file transfers, registry edits, process management, and command execution. Ultimately, Axence ConnectPro stands out as an excellent choice for organizations aiming to enhance their IT support infrastructure and improve remote working efficiency. This tool not only simplifies the management of IT resources but also fosters better communication and collaboration among team members.

Media

Media

Integrations Supported

Active Directory

Integrations Supported

Active Directory

API Availability

Has API

API Availability

Has API

Pricing Information

$99 one-time payment
Free Trial Offered?
Free Version

Pricing Information

0 USD/Yeaer
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Remote Utilities Pty (Cy) Ltd.

Date Founded

2010

Company Location

Cyprus

Company Website

www.remoteutilities.com

Company Facts

Organization Name

Axence

Date Founded

2005

Company Location

Poland

Company Website

axence.net/en

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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