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What is Remote Utilities?

Remote Utilities offers a flexible solution for remote desktop access, catering to the needs of both businesses and individuals alike. It allows users to interact with a distant computer as if they were directly in front of it, providing seamless control and visibility. For organizations, Remote Utilities acts as a central hub for managing IT systems effectively. It compiles all computers into a single accessible list, enhancing monitoring and oversight, which is crucial for efficient inventory handling. This software removes the necessity for physical presence at remote devices, enabling secure connections to workplace computers from any location, including home or while traveling, thus ensuring immediate access to essential files, databases, and applications. Helpdesk professionals will appreciate the utility of the firewall bypass feature, which facilitates connections to remote devices without requiring installation or administrative rights, even when facing firewalls and NAT configurations. Additionally, users can personalize the Agent with their own branding prior to client deployment, which helps support specialists provide assistance tailored to various levels of client computer literacy and network setups, ultimately enhancing the overall support experience. This customization fosters a sense of professionalism and trust between the service provider and the clients they assist.

What is Goverlan Reach?

Boost your helpdesk productivity and enhance ticket resolution success with Goverlan Reach, a client management tool specifically designed for medium to large enterprises. This software discreetly functions in the background, empowering users to provide remote IT assistance, carry out administrative duties, and manage IT operations with ease. With a solid history of performance, Goverlan Reach is trusted by 13,000 clients who collectively oversee more than 3 million devices, highlighting its industry reliability. As organizations continue to pivot toward remote solutions, Goverlan Reach emerges as an essential asset for IT teams striving to improve their workflows and efficiency. Its comprehensive features and user-friendly interface make it a preferred choice for those seeking to elevate their IT support capabilities.

Media

Media

Integrations Supported

Integrations Supported

ConnectWise PSA
Freshdesk
Freshservice
Jira
Jira Service Management
Jira Work Management
ServiceNow
Zendesk

API Availability

API Availability

Pricing Information

$99 one-time payment
Starter - 99$ per concurrent user + 20 endpoints.
Mini - 249$ per concurrent user + 50 endpoints.
Pro - $499 per concurrent user + unlimited endpoitns.
Endpoint - $290 per 10 endpoints + unlimited concurrent users.
Free Version
Free Trial Offered?

Pricing Information

$15.00/month/user
Standard - $29 per month per concurrent tech
Professional - $69 per month per concurrent tech
Enterprise - $129 per month per concurrent tech
Free Trial Offered?

Supported Platforms

Android
iPhone
iPad
Windows
Mac
On-Prem
Linux

Supported Platforms

Windows
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Remote Utilities Pty (Cy) Ltd.

Date Founded

2010

Company Location

Cyprus

Company Website

www.remoteutilities.com

Company Facts

Organization Name

Goverlan Inc.

Date Founded

1998

Company Location

United States

Company Website

www.goverlan.com

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Surveys & Feedback

Categories and Features

IT Management

Compliance Management
Event Logs
Hardware Inventory
Patch Management
Remote Access
Software Inventory
User Activity Monitoring

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Problem Management
Project Management
Release & Deployment Management

Remote Desktop

Not specified

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Session Recording
Session Transfer
Surveys & Feedback

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