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What is Remotera?

Remotera is a highly adaptable remote desktop application tailored for Windows, providing unrestricted free access for both personal and professional use. This software functions as a single executable file, allowing users to begin remote support sessions without needing prior installation of any additional software. Users have the option to share an ID and password for incoming connections or to supply the credentials of a partner to gain control over another Windows device. The application's features include desktop control, file transfers, remote printing, contact management, static password access, the ability to start automatically with Windows, view-only mode, restrictions based on allowed IDs, and settings to prevent the computer from entering sleep mode. Remotera is an essential tool for IT experts, customer support agents, remote employees, and anyone needing access to their home computers or assisting friends, family, or clients online. With its extensive range of functionalities, it significantly streamlines the process of delivering remote assistance, making it an indispensable resource for many users. Ultimately, Remotera enhances productivity and fosters seamless connectivity across distances.

What is Instant Housecall?

Customers can easily start a tech support session by either downloading a small application or clicking an icon on their desktop, which removes the necessity for prior installation. This setup grants you immediate access to their computer. After the remote support session is completed, future access can only occur with their explicit consent, which ensures that clients feel secure and valued. In case you are not available, customers can designate a 12-hour timeframe during which you can connect while their computer is left unattended. Moreover, you can receive notifications via text when a customer is prepared for help. By selecting a client from a list, you can connect to their computer any time, as long as you have obtained one-time permission for unattended access, facilitating repeated assistance as needed. Additionally, clients have the ability to leave messages, request to connect with another team member, or even set up an automatic connection when you log in. This allows you to view and control your customer's computer as if you were physically present, thus offering a smooth and effective support experience. Such a level of convenience and adaptability greatly improves the productivity of your tech support services, making it easier for both you and your clients. Ultimately, this system not only enhances user satisfaction but also streamlines operational efficiency.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$29 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TkoSoft

Date Founded

2024

Company Location

Cyprus

Company Website

tkosoft.com

Company Facts

Organization Name

Instant Housecall

Date Founded

2005

Company Location

Canada

Company Website

www.instanthousecall.com

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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