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What is RenewityRMA?

Promptly establish and implement your returns management and product service protocols with efficiency and speed. Maintain thorough control and oversight over your service operations to ensure optimal performance. Seamlessly monitor, evaluate, and refine your service processes to enhance overall efficiency further. Aim to boost the productivity of your product service team while significantly reducing response times for customer inquiries. Design a dedicated customer portal on your website that allows users to request Return Merchandise Authorizations (RMAs), track their status, submit support inquiries, and access a library of helpful articles and documents. Personalize every aspect of the returns and service workflow, such as data fields, user interfaces, roles, processes, automation features, and reporting tools. Create one or multiple streamlined processes tailored to different RMA types or specific product lines, with the flexibility to modify these processes at any time without the need for coding skills. Our extensive experience has successfully supported a multitude of manufacturing companies in various industries with unique product offerings in defining and executing customized returns and service management tracking systems. Our solutions are designed to be adaptable and versatile, enabling businesses to swiftly respond to evolving market needs while enhancing customer satisfaction.

What is Basic Online Service Desk / Help Desk?

Improve your capability to quickly respond to customer needs and cultivate their enthusiastic referrals, which will foster greater repeat business. Streamline the job and ticket creation process while ensuring accurate assignments and solutions through smart call suggestions. By leveraging structured templates, you minimize the need to repeatedly input the same information, thus accelerating ticket creation. With standardized responses aligned with the types of inquiries received, you can markedly enhance your first-call resolution rates. Moreover, you can automate the conversion of emails into calls, routing them to the appropriate team member. The system features escalation email notifications for newly assigned calls, overdue tasks, and outstanding assignments. You also have the option to export call data and key metrics to MS Excel for detailed analysis. The application facilitates product and issue analysis for effective quality control tracking, in addition to providing tools for monitoring costs, compensation, and revenues for financial reporting. Beyond that, our web-based Service Desk application is crafted to manage complex workflow routing, ensuring effective task management. This holistic strategy not only streamlines service delivery but also significantly boosts overall customer satisfaction, creating a win-win scenario for both the business and its clients.

Media

Media

Integrations Supported

Salesforce
Zendesk

Integrations Supported

Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Renewity Systems

Date Founded

2005

Company Location

Canada

Company Website

www.renewityrma.com

Company Facts

Organization Name

Basic Business Systems

Date Founded

1979

Company Location

United Kingdom

Company Website

www.basiconline.net/saas-cloud-service-desk-x.html

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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