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ReplyDesk offers an all-in-one solution for ecommerce helpdesk needs, allowing sellers to effectively handle both pre-sale and post-sale inquiries from a unified platform. By seamlessly integrating with major online marketplaces such as Amazon and eBay, as well as popular shopping carts like WooCommerce and Shopify, social media sites like Facebook and Instagram, and email providers such as Gmail and Yahoo, ReplyDesk consolidates your customer support interactions into one convenient inbox. In addition to this, it equips you with vital help desk functionalities, including SLA timers, AI-optimized response generation, automated support features, and a comprehensive order management system that centralizes order handling from all platforms. This robust set of tools ensures that you not only respond to customer needs efficiently but also enhance the overall customer experience. With ReplyDesk, managing customer service has never been easier or more effective.
What is Manage Your eCommerce?
Manage Your eCommerce is a holistic software solution designed for the online retail space. By merging all your sales channels into a single, user-friendly dashboard, it allows you to efficiently manage, monitor, and improve your operations, focusing on what is essential for your business—growth and expansion.
- Shipment Management: Enhance customer satisfaction by facilitating quicker and more precise order fulfillment through superior shipment management practices.
a. Say goodbye to manual data entry.
Manage Your eCommerce provides you with all the necessary tools to kickstart your online selling experience. The platform boasts features including:
- Multichannel Listings: Boost your market presence by ensuring your product listings are consistently updated across all platforms.
- Inventory Management: Take advantage of our powerful inventory management system to effectively track and modify your stock levels across multiple sales channels.
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Media
No images available
API Availability
Has API
API Availability
Has API
Pricing Information
$0
Free Trial Offered?
Free Version
Pricing Information
£79 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ReplyDesk
Date Founded
2020
Company Location
Israel
Company Website
replydesk.com
Company Facts
Organization Name
Manage Your eCommerce
Date Founded
2020
Company Location
United Kingdom
Company Website
www.manageyourecommerce.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Inventory Management
Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management