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What is Repstor custodian?

Custodian effectively manages and protects your case and email information in Microsoft 365 by improving SharePoint's capabilities for optimal case management. It provides secure and user-friendly features that allow for case handling directly within the Microsoft 365 ecosystem, easily accessible through Microsoft Outlook. Users can leverage SharePoint sites and lists to store content relevant to their cases, ensuring organized access. Each type of case can be systematically organized with metadata, workflows, and policies that promote consistency. Furthermore, it supports the development of customized case templates designed for different case categories, offering foundational structures for new cases. The adaptability of these templates, along with the efficient case provisioning process and the ability to view case documents in Outlook through a comprehensive client, empowers organizations to utilize Custodian for effective SharePoint case management that users appreciate. This streamlined methodology not only boosts productivity but also cultivates a culture of proficient case management within the organization, ultimately leading to better outcomes for all parties involved. Additionally, the integration of these features fosters collaboration and communication among team members, further enhancing the overall case management experience.

What is LBi HR HelpDesk?

HR HelpDesk distinguishes itself as a leading software solution designed for automated management of HR cases and call tracking. Known as HR Case Management, this platform empowers human resources departments and service centers to manage employee inquiries efficiently, thus improving service delivery, optimizing workflows, and ensuring timely case resolution. With extensive experience in the HR software market, our committed team has a profound understanding of HR professionals' requirements, having worked alongside thousands to enhance our software offerings over time. This insight is crucial, allowing HR personnel to concentrate on strategic initiatives rather than getting overwhelmed by repetitive employee questions. By facilitating easy access to pertinent information, we significantly enhance the contribution of HR to the organization. Alleviating workplace frustration not only boosts employee engagement but also cultivates a more effective work environment. When employees can quickly locate the information they seek, they are more inclined to focus on their passions within their roles, which ultimately contributes to the overall success of the organization. As a result, the organization can experience improved retention rates and a stronger commitment from its workforce.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Outlook
Microsoft SharePoint

Integrations Supported

Microsoft 365
Microsoft Outlook
Microsoft SharePoint

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Repstor

Date Founded

2012

Company Location

Ireland

Company Website

www.repstor.com/products/custodian/

Company Facts

Organization Name

LBi Software

Date Founded

1982

Company Location

United States

Company Website

www.lbisoftware.com

Categories and Features

Legal Case Management

Billing Management
Calendar Management
Case Notes
Client Management
Communication Tracking
Conflict Management
Corporations
Court Management
Discovery Management
Docket Management
Document Management
Expense Tracking
Government
Law Firms
Records Management
Task Management
Time Tracking
Trust Accounting

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

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