What is Capacity?
Capacity is the world's pioneering Work Automation Platform that leverages artificial intelligence to streamline support services for both customers and employees alike. This innovative platform continuously learns from your organization and its interactions, enabling it to automate helpdesk processes and decision-making in real-time.
Among its numerous advantages, Capacity helps to lower expenses while simultaneously boosting revenue. The advanced helpdesk system facilitates a seamless transition from tier-0 support to tier-1, effectively minimizing the resources spent on repetitive inquiries.
Moreover, it significantly enhances employee engagement. With the constant barrage of emails, phone calls, and tickets, your team can benefit from instant access to a centralized knowledge base, allowing them to focus on strategic objectives and tasks that require higher-level cognitive skills.
Additionally, customer satisfaction sees marked improvement. With a multitude of questions from clients, providing them with instant responses around the clock elevates their experience and meets their expectations. Thus, Capacity not only optimizes support but also fosters a more efficient and content workforce.
Pricing
Price Overview:
Subscription pricing model
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Screenshots and Video
Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.
Company Facts
Company Name:
Capacity
Date Founded:
2017
Company Location:
United States
Company Website:
capacity.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Enterprise
Nonprofit
Government
Supported Languages
English
Capacity Categories and Features
Workflow Management Software
Business Process Automation
Configurable Workflow
Customizable Dashboard
Document Management
Graphical Workflow Editor
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Knowledge Management Software
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal
Help Desk Software
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Ticket Management
Artificial Intelligence Software
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)