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What is RepuGen?

RepuGen is a comprehensive software solution designed specifically for managing reputation and reviews in the medical field, catering to doctors, medical practices, larger healthcare organizations, and dental offices. A negative reputation can lead to significant financial losses, as statistics show that 75% of patients are unlikely to choose a healthcare provider with a rating lower than 4 stars. To gather insights on patient satisfaction right after their visits, RepuGen facilitates a survey process, encouraging patients to share their feedback on review platforms. This approach enables healthcare providers to gain a deeper understanding of patient experiences, enhance service recovery efforts, and simultaneously strengthen their online reputation. Given the increasing reliance on the internet for healthcare decisions, maintaining a positive online presence has become crucial for attracting new patients to dental and medical practices. Furthermore, it is essential to recognize that dissatisfied patients often voice their grievances loudly, potentially casting a shadow over your healthcare practice's image. By leveraging RepuGen's features, healthcare providers can proactively manage feedback and foster a more favorable perception in the community.

What is Loyalty Grades?

Easily gather valuable feedback in mere minutes by utilizing the Net Promoter System along with succinct surveys, thus removing the complications associated with intricate setups or integrations. Instead of overwhelming patients with long, tedious questionnaires, we kick off the feedback process by asking a Net Promoter Score question. After responding, patients are invited to provide additional insights and can then move on to a quick survey. Following their indication of how likely they are to recommend your services, they have the opportunity to leave a brief comment about their experience. These insights are instantly directed to your dashboard, delivering perspectives that numerical data alone cannot capture. Additionally, patients can opt to engage in a short survey that takes only a minute or two to finish. This efficient method not only yields quantitative data from various patient encounters but also allows you to monitor performance over time and implement informed enhancements. By streamlining the feedback collection process, you improve patient engagement while acquiring insights that can significantly contribute to your practice’s growth and success. Ultimately, this approach fosters a more patient-centered experience, making each interaction meaningful and beneficial.

Media

Media

Integrations Supported

AdvancedMD
Dentrix
DrChrono
EagleSoft
NextGen Healthcare EHR
Veradigm Practice Management

Integrations Supported

API Availability

API Availability

Pricing Information

We offer a core reputation management plan + 4 different add ons. Start with the Core Plan, and add to it the add ons based on your preferences.
Free Trial Offered?

Pricing Information

$30 per user per month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook

Supported Platforms

SaaS
iPhone
iPad
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

RepuGen

Date Founded

2016

Company Location

United States

Company Website

www.repugen.com

Company Facts

Organization Name

Loyalty Grades

Date Founded

2014

Company Location

United States

Company Website

www.loyaltygrades.com

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Patient Engagement

Appointment Scheduling
Messaging

Reputation Management

Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis

Categories and Features

Customer Loyalty

CRM
Customer Activity Tracking

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