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What is RepuGen?

RepuGen is a comprehensive software solution designed specifically for managing reputation and reviews in the medical field, catering to doctors, medical practices, larger healthcare organizations, and dental offices. A negative reputation can lead to significant financial losses, as statistics show that 75% of patients are unlikely to choose a healthcare provider with a rating lower than 4 stars. To gather insights on patient satisfaction right after their visits, RepuGen facilitates a survey process, encouraging patients to share their feedback on review platforms. This approach enables healthcare providers to gain a deeper understanding of patient experiences, enhance service recovery efforts, and simultaneously strengthen their online reputation. Given the increasing reliance on the internet for healthcare decisions, maintaining a positive online presence has become crucial for attracting new patients to dental and medical practices. Furthermore, it is essential to recognize that dissatisfied patients often voice their grievances loudly, potentially casting a shadow over your healthcare practice's image. By leveraging RepuGen's features, healthcare providers can proactively manage feedback and foster a more favorable perception in the community.

What is RaiseHand?

RaiseHand Medical offers an efficient method for patients to schedule appointments with their doctors through links sent via email, SMS, or their patient portal directly. After initiating the appointment, patients are paired with a medical receptionist who helps them complete essential forms, subsequently placing them in a queue for medical assistants to assess their medical history and gather further information about their condition. The process of moving patients between various queues is made easy with a simple drag-and-drop feature using the patient card, significantly improving operational efficiency. In addition, RaiseHand for Support allows businesses to add a contact support button to their websites, enabling customers to connect with support representatives through video calls instantly, with the added capability to share screens to facilitate a more effective resolution of issues. This integration of technology within both healthcare and customer support showcases how digital solutions can optimize communication and improve service delivery. Ultimately, the innovative approach of RaiseHand enhances the overall experience for patients and customers alike.

Media

Media

Integrations Supported

AdvancedMD
Dentrix
DrChrono
EagleSoft
NextGen Healthcare EHR
Veradigm Practice Management

Integrations Supported

AdvancedMD
Dentrix
DrChrono
EagleSoft
NextGen Healthcare EHR
Veradigm Practice Management

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RepuGen

Date Founded

2016

Company Location

United States

Company Website

www.repugen.com

Company Facts

Organization Name

RaiseHand

Company Website

www.raisehand.com

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Categories and Features

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Telemedicine

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Teleradiology
Video Conferencing

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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