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Ratings and Reviews 0 Ratings
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ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
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What is Reqchoir?
A cloud-enabled platform tailored for product teams of varying sizes, it enhances collaboration on requirements, issues, and change management. Navigating product management involves unique challenges as it integrates diverse elements such as product vision, design, development, and sales. This function requires a common language to facilitate clear communication of requirements and priorities among different stakeholders, including executive leadership, sales, and engineering teams. Reqchoir acts as a holistic dashboard that empowers teams across functions to meet this need effectively. As a web and cloud-based tool, Reqchoir enables users to seamlessly capture and manage requirements, issues, and related workflows. With accessibility on laptops, tablets, or mobile devices, teams can improve their processes and elevate product quality through effective collaborative management, ensuring that every team member is aligned and well-informed throughout the lifecycle of the project. This approach not only simplifies the complexities inherent in product development but also fosters an environment of continuous improvement and innovation. By leveraging Reqchoir’s capabilities, teams can adapt more swiftly to changes and drive their products to success.
What is R4J?
The time has finally arrived for sophisticated enterprise requirements management. By harnessing the power of Atlassian's leading software, R4J converts Atlassian Jira into a holistic requirements management tool that comprehensively supports the application lifecycle management process. For those seeking a requirements management solution that integrates smoothly with their existing Atlassian Jira environment, R4J operates as a native add-on that facilitates effortless collaboration among all project stakeholders throughout the entire development cycle. Furthermore, it effectively minimizes the significant expenses linked with licensing and maintaining third-party requirements management software, proving to be a cost-effective option for businesses. With R4J in their toolkit, teams can optimize their workflows and boost overall productivity, leading to more timely project completions. This innovative approach empowers organizations to respond swiftly to changes and improves the overall quality of their deliverables.
Integrations Supported
Jira
Jira Work Management
Microsoft Excel
Microsoft Word
Integrations Supported
Jira
Jira Work Management
Microsoft Excel
Microsoft Word
API Availability
Has API
API Availability
Has API
Pricing Information
$25.00/month
Free Trial Offered?
Free Version
Pricing Information
$10 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Alignd Labs
Date Founded
2014
Company Location
United States
Company Website
www.aligndlabs.com/product.html
Company Facts
Organization Name
ease solutions
Date Founded
2007
Company Location
Germany
Company Website
www.easesolutions.com
Categories and Features
Requirements Management
Automated Functional Sizing
Automated Requirements QA
Automated Test Generation
Automated Use Case Modeling
Change Management
Collaboration
History Tracking
Prioritization
Reporting
Status Reporting
Status Tracking
Summary Reports
Task Management
To-Do List
Traceability
User Defined Attributes
Categories and Features
Requirements Management
Automated Functional Sizing
Automated Requirements QA
Automated Test Generation
Automated Use Case Modeling
Change Management
Collaboration
History Tracking
Prioritization
Reporting
Status Reporting
Status Tracking
Summary Reports
Task Management
To-Do List
Traceability
User Defined Attributes