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What is RequestPro?

RequestPro provides a powerful platform for managing public records requests, significantly reducing the administrative burden tied to the influx of Freedom of Information Act (FOIA) and Public Records Act (PRA) inquiries. The system allows users to handle requests that come through various channels, including email, mail, fax, phone, or voicemail, ensuring flexibility in communication. It incorporates predictive coding technology to recommend related past requests and suitable terminology, aiding users in crafting accurate responses. Agencies can personalize their public portals to showcase their individual branding and visual identity. Requesters enjoy the ability to search for information effortlessly, receive instant status updates online, and access a section for frequently asked questions. The platform also prioritizes data protection by enabling users to redact sensitive words, phrases, names, or any personally identifiable information from documents before sharing. Additionally, agencies have the option to create customized lists of exempted and protected information, which streamlines the request processing workflow. Effective communication regarding requests can be facilitated, tracked, and managed among different departments and staff, fostering improved efficiency and collaboration in the management of public records. This all-encompassing solution not only revolutionizes how agencies respond to public records requests but also enhances the transparency and accessibility of information for the public. Ultimately, RequestPro stands out as an essential tool for modern public records management.

What is Nalytics?

The introduction of GDPR has granted individuals the power to request information about the personal data that companies or organizations hold about them. These requests, known as Subject Access Requests (SARs), must be fulfilled within a month to ensure compliance with the regulation. Nalytics’ SAR software simplifies the response process, boosting efficiency while minimizing costs. Users can quickly sift through both structured and unstructured data—such as documents, emails, and files—to find the pertinent personal information, while the system automatically redacts any third-party Personally Identifiable Information (PII) that cannot be shared. This functionality accommodates various file formats, including Microsoft Word and Excel documents, emails with attachments, PDFs, and text files. Moreover, our software is equipped to process images and scanned documents, ensuring robust data protection. By leveraging Nalytics’ SAR solution, organizations can significantly reduce the time needed to gather personal data, thus enhancing their compliance procedures. This not only streamlines the process for companies but also significantly improves the experience for individuals requesting their personal information. In doing so, it fosters a more transparent relationship between organizations and the individuals they serve.

Media

Media

Integrations Supported

Microsoft Excel
Microsoft Word

Integrations Supported

Microsoft Excel
Microsoft Word

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RequestPro

Company Location

United States

Company Website

prarequests.com/features/

Company Facts

Organization Name

Nalanda Technology

Company Location

United States

Company Website

nalandatechnology.com/solutions/nalytics-sars/

Categories and Features

Categories and Features

Data Privacy Management

Access Control
CCPA Compliance
Consent Management
Data Mapping
GDPR Compliance
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

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