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What is RequestPro?

RequestPro provides a powerful platform for managing public records requests, significantly reducing the administrative burden tied to the influx of Freedom of Information Act (FOIA) and Public Records Act (PRA) inquiries. The system allows users to handle requests that come through various channels, including email, mail, fax, phone, or voicemail, ensuring flexibility in communication. It incorporates predictive coding technology to recommend related past requests and suitable terminology, aiding users in crafting accurate responses. Agencies can personalize their public portals to showcase their individual branding and visual identity. Requesters enjoy the ability to search for information effortlessly, receive instant status updates online, and access a section for frequently asked questions. The platform also prioritizes data protection by enabling users to redact sensitive words, phrases, names, or any personally identifiable information from documents before sharing. Additionally, agencies have the option to create customized lists of exempted and protected information, which streamlines the request processing workflow. Effective communication regarding requests can be facilitated, tracked, and managed among different departments and staff, fostering improved efficiency and collaboration in the management of public records. This all-encompassing solution not only revolutionizes how agencies respond to public records requests but also enhances the transparency and accessibility of information for the public. Ultimately, RequestPro stands out as an essential tool for modern public records management.

What is NewgenONE Digital Workplace Management?

NewgenONE Digital Workplace Management is a comprehensive solution designed to digitize and optimize government administrative processes end to end. Powered by the NewgenONE AI platform, it creates a connected digital workplace that enables departments to collaborate efficiently while adhering to compliance mandates. The platform automates everyday operations such as correspondence management, approvals, meeting scheduling, and committee coordination. Electronically driven workflows replace paper-based processes, improving accuracy and reducing delays. RTI, FOIA, and parliamentary query management are handled through structured allocation and response mechanisms that improve accountability. Knowledge workers can compile responses efficiently while maintaining a clear audit trail. NewgenONE also supports document lifecycle management, ensuring records are reviewed, archived, and retrieved securely. Built-in case and records management strengthen transparency across public sector operations. The platform’s low-code capabilities allow agencies to adapt workflows without heavy IT dependency. AI-driven insights improve process visibility and operational decision-making. Integration with existing enterprise systems ensures continuity without disruption. NewgenONE ultimately helps government organizations deliver faster, more reliable, and citizen-centric services.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RequestPro

Company Location

United States

Company Website

prarequests.com/features/

Company Facts

Organization Name

Newgen Software

Date Founded

1992

Company Location

United States

Company Website

newgensoft.com/solutions/industries/government/digital-workplace-management/

Categories and Features

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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