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What is Reservation Genie?

Our intuitive table management system seamlessly operates across all devices, enabling you to effectively oversee seat bookings, manage walk-ins, and maintain waiting lists, while also keeping track of guest seating durations and producing detailed reports on server performance. You can effortlessly access your reservations on multiple devices such as smartphones, tablets, laptops, office computers, and even from the hostess station or the comfort of your home. By eliminating equipment costs, we remove the burden of setup fees or lengthy contracts, streamlining the onboarding process for your team. Building strong connections with your customers significantly elevates their experience with your establishment. Our sophisticated Customer Relationship Management (CRM) tools grant you immediate access to essential customer details, including notes, reservation histories, and profile photos. We also organize reservations based on their sources, including those entered by staff, bookings made directly through your website, concierge services, and affiliate platforms. In addition, our Reporting section features customizable graphs that can be filtered by date ranges and saved as PDFs, enabling you to identify which booking sources are most effective in driving customer traffic and to adjust your online marketing strategies accordingly. By leveraging these insights, you can refine your marketing efforts and foster deeper customer engagement, ultimately enhancing the overall success of your business. This proactive approach can lead to improved customer satisfaction and increased loyalty over time.

What is MS Shift?

At the Concierge Desk, every second counts as guests seek immediate assistance, and any delays can disrupt the efficiency of service. The Concierge Suite is equipped with an intuitive task log and an optimized workflow that enhances guest interactions. Concierges skillfully manage various responsibilities at once, and the option to tailor your task log to fit your individual requirements greatly enhances productivity. Our system allows you to fulfill your duties with fewer clicks, making it possible to create customized directions and printables while also saving frequently accessed routes. You can quickly find nearby businesses, access maps, and provide directions to assist guests in a timely manner. Furthermore, sharing this vital information directly with guests helps ensure they arrive at their destinations without delay. The platform includes a trackable texting feature that facilitates smooth communication with guests, retaining a history of previous messages for easy access. Additionally, our print-on-demand document library reduces paper waste by enabling electronic delivery of personalized itineraries and confirmations. To preserve a consistent brand identity, the system also provides updated custom layouts for confirmations and itineraries, keeping your team well-informed and synchronized. This all-encompassing suite of tools not only enriches the guest experience but also significantly improves operational efficiency, ensuring that every interaction is both seamless and memorable. It is designed to adapt and grow with your needs, allowing concierges to deliver exceptional service consistently.

Media

Media

Integrations Supported

Adobe Acrobat
Facebook
Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp

Integrations Supported

Adobe Acrobat
Facebook
Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp

API Availability

Has API

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Reservation Genie

Company Location

United States

Company Website

www.reservationgenie.com/online-reservation-software-for-restaurants-and-nightclubs

Company Facts

Organization Name

MS Shift

Date Founded

2005

Company Location

United States

Company Website

ms-concierge.com

Categories and Features

Restaurant Reservations

Capacity Monitoring
Custom Reservation Inventory
Deposits / Prepayment Processing
Email Marketing
Facebook Reservations
Feedback Management
Guest Data
Guest Notifications
Mobile App Booking
Online / Website Reservations
Reminders
Reporting / Analytics
Seat / Table Optimization
Text/SMS Communications
Waitlist Management

Categories and Features

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