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What is ResolutionTube?

Access installation manuals, service bulletins, troubleshooting guides, and a plethora of resources right from your mobile device. You can easily upload sensitive documents for quick sharing with your field team on the go. Collaborate with your colleagues remotely using live video and images, while employing screen drawing features to highlight specific issues. Additionally, you have the capability to share documents, send emails, and make voice calls, all integrated into a single platform. Dive into our extensive knowledge base to find solutions tailored to your needs. Each interaction and conversation is transformed into valuable knowledge, streamlining the process for addressing future inquiries with a simple search. ResolutionTube serves as a crucial platform for capturing and sharing important knowledge among technicians. It encourages interaction between technicians and industry specialists from a variety of organizations, allowing you to broaden your network beyond the field technicians you already know. By utilizing our contact book, you can connect with professionals who have the expertise necessary to tackle the challenges you encounter, thereby improving collaboration and enhancing the efficiency of problem-solving efforts. Furthermore, this interconnected approach not only enriches your professional experience but also contributes to a culture of continuous learning and support within the industry.

What is Neuron7?

Quickly and accurately diagnose and resolve service challenges for enhanced profitability. Neuron7's AI forecasts the types of issues and the necessary steps for resolution, enabling even the newest team members to perform on par with seasoned call center representatives and field service experts. This technology helps deflect calls, boosts first-call resolution rates, and minimizes parts waste, all while effectively capturing valuable expert knowledge. Additionally, Neuron7's AI consistently evolves to discover optimal resolution pathways, ensuring that individuals can achieve success swiftly, regardless of the sheer number of agents and diverse product configurations involved. As a result, organizations can streamline their operations and significantly improve customer satisfaction.

Media

Media

Integrations Supported

Integrations Supported

Jira
Microsoft Azure
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Salesforce Agentforce Field Service
Salesforce Agentforce Service
ServiceNow
Slack

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$0

Supported Platforms

SaaS
Android

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ResolutionTube

Date Founded

2014

Company Location

United States

Company Website

www.resolutiontube.com

Company Facts

Organization Name

Neuron7.ai

Date Founded

2020

Company Location

United States

Company Website

neuron7.ai/

Categories and Features

Field Service Management

Contact Database
Dispatch Management
Inventory Management
Payment Collection in the Field
Time Clock

Categories and Features

AI Customer Service

Not specified

Customer Self-Service

Not specified

Customer Service

Alerts / Escalation
Call Center Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Workflow Management

Field Service Management

Service History Tracking

Natural Language Processing

Named Entity Recognition
Natural Language Generation (NLG)

Tradesman Job Management

For Field Service Businesses

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