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What is Resolve Enterprise?

Transform the management of cases and complaints with Resolve Enterprise, a software solution that is not only highly customizable but also designed to optimize your business processes. It effectively addresses everything from simple complaints to complex cases and detailed investigations. With its user-friendly dashboards and rich reporting features, Resolve Enterprise enables you to effortlessly track and search every interaction tied to a case or complaint. This software not only guides you through the entire life cycle of a case or complaint but also enhances the efficiency of logging, task management, deadline tracking, and communication updates. Additionally, its strong document management capabilities support you all the way to resolution while facilitating thorough reporting and analysis, making it an essential asset for any organization. By implementing Resolve Enterprise, you can significantly boost your operational efficiency while simultaneously elevating customer satisfaction levels. Ultimately, this innovative software empowers businesses to navigate complex workflows with ease and precision.

What is AIMS?

AIMS represents a cutting-edge cloud-based platform tailored for the effective management of analytical investigation casework. It is particularly advantageous for a wide range of situations, such as investigations, emergencies, incidents, and physical security operations. This robust solution is optimized for use across all major web browsers and smart devices. As investigators globally navigate the complexities of the 4th Industrial Revolution, there is a growing demand for user-friendly electronic management systems that bolster their capabilities in detecting, preventing, and addressing fraud and corruption. Rather than drowning in cumbersome paperwork for ongoing cases, AIMS provides a streamlined method for storing and transferring vital documents directly from your smart device. Moreover, all relevant legal professionals can access AIMS tools at any hour, day or night, which facilitates smooth collaboration and prompt updates. This exceptional level of accessibility and convenience not only enhances the efficiency of the investigative workflow but also empowers teams to maintain organization and stay well-informed throughout the process. Ultimately, AIMS revolutionizes the way investigations are conducted, ensuring that teams are better equipped to face modern challenges.

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Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Resolve Software Group

Company Location

Australia

Company Website

www.resolvesoftware.com.au

Company Facts

Organization Name

AIMS - Analytical Investigation Management System

Date Founded

2014

Company Location

South Africa

Company Website

aims.world

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Categories and Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

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