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What is Resolve Enterprise?

Transform the management of cases and complaints with Resolve Enterprise, a software solution that is not only highly customizable but also designed to optimize your business processes. It effectively addresses everything from simple complaints to complex cases and detailed investigations. With its user-friendly dashboards and rich reporting features, Resolve Enterprise enables you to effortlessly track and search every interaction tied to a case or complaint. This software not only guides you through the entire life cycle of a case or complaint but also enhances the efficiency of logging, task management, deadline tracking, and communication updates. Additionally, its strong document management capabilities support you all the way to resolution while facilitating thorough reporting and analysis, making it an essential asset for any organization. By implementing Resolve Enterprise, you can significantly boost your operational efficiency while simultaneously elevating customer satisfaction levels. Ultimately, this innovative software empowers businesses to navigate complex workflows with ease and precision.

What is Ethicontrol?

Ethicontrol is a comprehensive platform designed to oversee the entire process of a message, incident, or report from initiation through to resolution. Our web-intake feature accommodates over 40 languages and provides automatic translation services. Additionally, we offer 24/7 support through voice processing and toll-free lines. Our case management capabilities encompass various scenarios and workflows, including delegation, classification, prioritization, task management, case documentation, fact trees, team assessments, and advanced analytics. Furthermore, our platform adheres to a range of compliance standards, including the EU Whistleblowing directive, UKBA, PIDA, Sapin II, FCPA, as well as ISO 37001, ISO 37002, among other frameworks. We provide flexible pricing plans that can be tailored to meet the needs of companies of any size. Importantly, we do not impose charges on users. Our rollout options are diverse, accommodating any location or jurisdiction, and can be delivered through a SaaS model, on-premises, or in various other configurations to suit client preferences. This flexibility ensures that organizations can implement our solutions in a manner that aligns with their operational requirements and regulatory obligations.

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Integrations Supported

1C:Enterprise
Azure API Apps
Microsoft Entra ID

Integrations Supported

1C:Enterprise
Azure API Apps
Microsoft Entra ID

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€89 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Resolve Software Group

Company Location

Australia

Company Website

www.resolvesoftware.com.au

Company Facts

Organization Name

Ethicontrol OU

Date Founded

2014

Company Location

Estonia

Company Website

ethicontrol.com/en/ectrl

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Categories and Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Whistleblowing

Access Controls / Permissions
Automated Routing
Compliance Management
Customizable Branding
Multi-Language Support
Real-Time Chat
Reporting / Analytics
Workflow / Process Automation

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