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What is Resolve Enterprise?

Transform the management of cases and complaints with Resolve Enterprise, a software solution that is not only highly customizable but also designed to optimize your business processes. It effectively addresses everything from simple complaints to complex cases and detailed investigations. With its user-friendly dashboards and rich reporting features, Resolve Enterprise enables you to effortlessly track and search every interaction tied to a case or complaint. This software not only guides you through the entire life cycle of a case or complaint but also enhances the efficiency of logging, task management, deadline tracking, and communication updates. Additionally, its strong document management capabilities support you all the way to resolution while facilitating thorough reporting and analysis, making it an essential asset for any organization. By implementing Resolve Enterprise, you can significantly boost your operational efficiency while simultaneously elevating customer satisfaction levels. Ultimately, this innovative software empowers businesses to navigate complex workflows with ease and precision.

What is IMS?

IMS is a powerful case management solution that is highly regarded by private investigators and investigative agencies around the world. Whether you are working independently or as part of a larger organization, our software provides you with vital tools necessary for managing your ongoing investigations while ensuring everything remains organized. It enables you to record all aspects of your cases, engage with other team members, and ultimately deliver conclusive results to your clients. An advanced notification system keeps you updated, making it easier to handle multiple cases at once. Furthermore, the software's built-in reporting options allow you to compile case summaries and create printable reports that capture a detailed account of all activities and developments. This functionality ensures that every facet of your investigation is accurately documented and readily available for review. With IMS, you can enhance your operational efficiency and provide exceptional service to your clients.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Resolve Software Group

Company Location

Australia

Company Website

www.resolvesoftware.com.au

Company Facts

Organization Name

Investigator Software

Company Location

United Kingdom

Company Website

www.investigatorsoftware.co.uk

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Categories and Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

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