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What is Resurg ClearView?

Imagine your franchisees as essential partners in the collective growth of your network. This vision can be realized through ClearView by Resurg, which provides an operational performance dashboard that not only evaluates the overall network performance but also allows for an in-depth analysis at both the regional and individual franchisee levels. ClearView stands out as a versatile and mobile-friendly solution, granting franchisees access to vital data whenever and wherever they need it, with viewing permissions in place to maintain security. This collaborative strategy cultivates a cohesive network focused on elevating performance and enhancing operational efficiencies. With ClearView's mobile capabilities, you can easily access real-time data with a simple tap, no matter where you are. Moreover, this tool equips your Business Development Managers (BDMs) with immediate performance insights as they visit stores, thereby saving valuable time and adding significant value to your franchise network. The advantages of ClearView go beyond these functionalities, encouraging a culture of informed decision-making that permeates your entire franchise system, ultimately leading to sustained success. By embracing this innovative tool, you can ensure that your franchisees are not just contributors, but pivotal players in your shared journey toward excellence.

What is ClearView?

Each instrument used in a contact center provides distinct perspectives on the overall operational fitness, with every perspective necessitating particular actions. ClearView emerges as the central repository for these diverse perspectives, allowing you to spend less time on generating reports and more time achieving meaningful outcomes. Similar to how multitasking can lead to distractions while driving, talking on the phone, and enjoying a breakfast burrito, it’s easy to lose your direction; however, real-time alerts act like "rumble strips," guiding you back on track. In this way, ClearView serves as a digital rumble strip for team members, alerting them to any counterproductive practices that could hinder their focus. Traditionally, reports were reserved for management, trickling down to agents and often overlooked; however, modern call center agents not only access reports but also excel with continuous updates. With ClearView, agents are kept consistently updated on their performance metrics, enabling a focus on the most vital elements of your operations. This evolution fosters greater engagement and initiative among teams, leading to enhanced results. Ultimately, embracing such tools empowers teams to take ownership of their roles and enhances the overall effectiveness of the organization.

Media

Media

Integrations Supported

RMS Cloud

Integrations Supported

RMS Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Resurg

Date Founded

2005

Company Location

Australia

Company Website

resurg.com.au

Company Facts

Organization Name

ClearView

Date Founded

2012

Company Location

United States

Company Website

clearviewlive.com/dashboards/

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

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