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What is ReturnPro?

ReturnPro offers an all-encompassing returns-management platform that addresses the entire process from customer-initiated returns to reverse logistics, enabling retailers, brands, and marketplace sellers to turn what was once a cost into a valuable asset. The platform features a variety of omnichannel return initiation methods such as online, in-store, and drop-off options, along with sophisticated AI-driven decision-making for effective disposition strategies like restocking, refurbishing, and liquidating items. Additionally, it provides functionalities for enforcing vendor agreements and policies, fraud detection, and automated routing and processing through distribution centers, while seamlessly integrating ReCommerce marketplaces to boost recovery rates and enhance sustainability efforts. With dedicated reverse-logistics hubs and a customizable portal, ReturnPro simplifies the returns routing process, utilizes a warehouse management system specifically designed for reverse logistics, and delivers analytics on costs, time efficiency, and profit margins. This comprehensive SaaS and supply chain solution not only aids in reducing overhead expenses and accelerating inventory turnover but also significantly amplifies revenue derived from resales. By adopting such forward-thinking strategies, ReturnPro establishes itself as a frontrunner in refining the returns process for a diverse range of businesses, ultimately paving the way for more efficient resource utilization and an improved customer experience.

What is 8returns?

8returns is a comprehensive returns management system designed to help ecommerce brands maintain their revenue streams and stimulate new sales during the return process. Customers are provided with the flexibility to exchange products, choose incentivized store credit, or place new orders while handling returns, which helps keep revenue within the company. Leveraging AI-powered workflows enhances decision-making, improves communication, and optimizes warehouse activities on a large scale, resulting in fewer support requests, fewer mistakes, and a faster experience for both customers and operational staff. Moreover, integrated analytics offer valuable insights into the factors contributing to product returns, enabling brands to pinpoint strategies to reduce unnecessary returns. Key features include revenue preservation, exchanges, store credit options, and the ability to shop immediately. By focusing on retaining revenue rather than issuing refunds, brands can turn return situations into opportunities for additional revenue generation, alleviate pressure on support and warehouse teams, lower operational expenses through automation, and gain a deeper understanding of the reasons behind returns. This approach not only leads to a more efficient and transparent customer experience but also enhances customer loyalty, fostering repeat transactions and long-term relationships. Ultimately, adopting these strategies builds a stronger brand reputation and drives sustained growth.

Media

Media

No images available

Integrations Supported

Shopify
Appriss Engage
Flexport
Flipkart
Flock
Forter
IBM Sterling Order Management
Kustomer
Mirakl
Oracle Warehouse Management (WMS)
PushOwl
Red Stag Fulfillment
SAP Extended Warehouse Management (EWM)
Shipedge
Shopify POS
Sift
Softeon DOMS
SugarCRM
Wish
Zoho CRM

Integrations Supported

Shopify
Appriss Engage
Flexport
Flipkart
Flock
Forter
IBM Sterling Order Management
Kustomer
Mirakl
Oracle Warehouse Management (WMS)
PushOwl
Red Stag Fulfillment
SAP Extended Warehouse Management (EWM)
Shipedge
Shopify POS
Sift
Softeon DOMS
SugarCRM
Wish
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$29.99 per month
Free Trial Offered?
Free Version

Pricing Information

€99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ReturnPro

Date Founded

2008

Company Location

United States

Company Website

www.returnpro.com

Company Facts

Organization Name

8returns

Date Founded

2019

Company Location

Germany

Company Website

www.8returns.com

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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