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What is Rev.ai?

Rev.ai was developed by leading specialists in speech recognition, drawing from extensive collections of accurately transcribed human-generated content. Our story began in 2011 with the launch of Rev.com, where we provided human transcription services. Today, we take pride in being the largest transcription service provider worldwide, with a workforce of over 35,000 contractors who transcribe millions of audio minutes each month. In 2017, we broadened our services by introducing Temi, an automated platform for converting speech to text and editing. Temi has successfully processed 20 million minutes of audio and has received accolades as the top transcription service from Wirecutter. Currently, our cutting-edge speech engine, Rev.ai, is available to businesses, helping them enhance the usability of their audio and video content by improving searchability and accessibility. With our groundbreaking solutions, we are continuously transforming the way audio and video content is produced, managed, and leveraged across various industries. This ongoing innovation underscores our commitment to excellence in transcription and accessibility for all users.

What is Enghouse Smart Interaction Recording?

An all-encompassing system for recording across multiple channels, monitoring quality, and performing voice analytics is employed by enterprises around the world, providing compliance and security enhancements that raise service standards. By utilizing advanced audio mining and speech-to-text technologies, in conjunction with a refined text indexing and search system, organizations can extract invaluable insights about their customers. The Smart Interaction Recording functions as a cloud-centric, multi-tenant platform that enables Telecom Operators to present a comprehensive suite of services. This capability allows operators to provide their corporate clients with compliant recording solutions specifically designed for sectors such as finance, insurance, and healthcare, ensuring adherence to regulatory mandates while boosting operational efficiency. In addition, this flexible platform fosters ongoing enhancements in customer engagement, satisfaction, and overall service delivery, ultimately contributing to a more client-focused approach.

Media

Media

Integrations Supported

Quickwork

Integrations Supported

Quickwork

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rev.ai

Company Website

www.rev.ai/

Company Facts

Organization Name

Enghouse Networks

Date Founded

1984

Company Location

Canada

Company Website

enghousenetworks.com

Categories and Features

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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