Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is ReviewMonitoring.com?
We simplify the review monitoring and analytics process for leading eCommerce platforms. With just a few clicks and access to our diverse features, you can swiftly pinpoint a product's advantages and areas needing improvement. Our consumer packaged goods (CPG) clients have emerged as the key influencers of the features we develop. Our platform is built in collaboration with insights gathered from your industry peers. Our goal is to automate the analysis of customer feedback and reviews, providing you with valuable insights into critical aspects of product performance. This collaborative development approach ensures that we focus on your objectives, whether you choose to connect through chat, phone, or email. We gather data from over 15 major retail websites, allowing you to uncover the strengths and weaknesses of different products effectively. Gain insights into what succeeds and where enhancements are warranted. With unlimited user access and the ability to oversee 1-10k+ products, our platform is designed to evolve continuously. We are dedicated to offering a clear overview of our services and addressing any questions you might have, ensuring that you are equipped with all necessary information for informed decision-making. Ultimately, our commitment lies in empowering your success as you navigate the intricacies of product performance analysis while fostering a deeper understanding of market trends.
What is Directly?
Utilize our extensive network of experts alongside advanced AI technology to deliver exceptional customer service at scale. This strategic approach can lead to a remarkable reduction of contact center operations by up to 80%, boost customer satisfaction levels by as much as 20%, and generate significant annual cost savings. Our platform features a diverse array of specialists who play a crucial role in refining our algorithms, developing responses, and delivering immediate support to clients. It is vital for AI systems to accurately interpret and respond to customer inquiries, which is where our specialists come into play. They meticulously analyze each customer interaction, greatly enhancing our algorithms' understanding of questions and optimal assistance methods. With the rapid pace of information change, merely having a chatbot is inadequate; many systems struggle to access relevant content. Our dedicated experts consistently produce refreshed responses, which undergo thorough peer review, allowing us to adapt to emerging questions and evolving challenges. In a world that demands exceptional service at all hours, meeting customer expectations with limited human resources proves to be quite a hurdle. Additionally, the flexibility and expertise of our specialists empower us to not only meet but exceed customer demands with timely and effective solutions, ensuring satisfaction remains a top priority. By continuously updating our knowledge base, we remain well-equipped to tackle emerging issues and provide unparalleled service.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ReviewMonitoring.com
Company Location
United States
Company Website
reviewmonitoring.com
Company Facts
Organization Name
Directly
Date Founded
2011
Company Location
United States
Company Website
directly.com
Categories and Features
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management