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What is REVIEWS.io?

Collecting reviews is straightforward and our mission is to assist you in gathering videos, photographs, and written testimonials from your clientele. These authentic reviews are showcased on your website, Google, and across your social media channels. Many of our customers see a notable boost in conversions shortly after displaying real feedback. Last year, we introduced four innovative features—such as SMS collection, video reviews, and options for social proof and influencer marketing—all at no cost to our clients. This allows your customers to easily share their thoughts through a fully tailored and branded email collection process. You can provide various methods for customers to submit reviews, including SMS, Facebook, live chat, and in-person collection. Well-crafted and visually appealing emails lead to improved conversion rates. Additionally, you can personalize your customer emails with our user-friendly WYSIWYG editor or delve into the code for deeper customization. With these tools at your disposal, enhancing customer engagement has never been easier.

What is ResponseScribe?

ResponseScribe offers a specialized service dedicated to creating customized replies to customer reviews, making sure they resonate with your brand's identity and are sent out within just a few hours. You can easily link your review platforms and customize your profile to kick off the process. Our team will securely connect to your selected review sites and will ask for key information to ensure that every response is distinct and true to your brand's voice. Once your account is established, our professionals will get to work quickly, delivering personalized replies to customer feedback within a short timeframe. You can track the status of these tailored responses and remain involved via real-time notifications that allow you to approve or modify any replies straight from your smartphone or email. With options for text and email alerts, you have control over how much you want to engage in the response process. Moreover, our service automatically evaluates customer reviews and identifies patterns, which helps you formulate effective strategies to boost overall customer satisfaction. By leveraging ResponseScribe, you enhance communication with your audience while also gathering insightful information about their needs and preferences, ultimately leading to a more tailored customer experience. This way, your business can adapt and thrive in an ever-changing marketplace.

Media

Media

Integrations Supported

Facebook
5X
Bloomreach
Blotout
Chatdesk
Chattermill
FenixCommerce
Google
Google Business Profile
Gorgias
JustReview
OpenCart
Prive
Scispot
Slack
Smile.io
Supaboard
Upzelo
WooCommerce
X (Twitter)

Integrations Supported

Facebook
5X
Bloomreach
Blotout
Chatdesk
Chattermill
FenixCommerce
Google
Google Business Profile
Gorgias
JustReview
OpenCart
Prive
Scispot
Slack
Smile.io
Supaboard
Upzelo
WooCommerce
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$89 per month
Free Trial Offered?
Free Version

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

REVIEWS.io

Date Founded

2010

Company Location

United Kingdom

Company Website

reviews.io

Company Facts

Organization Name

Shout About Us

Date Founded

2012

Company Location

United States

Company Website

www.responsescribe.com

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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