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What is Ribbon Communications?

Numerous businesses and service providers around the world depend on our offerings to revolutionize their networks with an emphasis on fostering business expansion. When seamless connectivity between Teams and the global landscape is crucial, Ribbon's Session Border Controllers (SBCs) facilitate secure business communications. Adopting a cloud-native approach ensures a reliable provision of rapid services and boosts revenue, whether through public or private cloud solutions. Elevate your customers' experiences with robust, automated communication services that adhere to carrier-grade standards. Quickly design and launch cutting-edge services in a multi-layered network architecture. Ribbon's IP Optical networks stand out for their openness, automation, and flexibility, combining advanced hardware with intelligent automation software. The IP Wave portfolio presents a comprehensive solution in IP Optical technology, specifically crafted to address the challenges of building, managing, and overseeing multi-layer communication networks. Explore the distinctive benefits that IP Wave offers compared to other solutions in the market. By opting for IP Wave, your organization will be at the leading edge of innovation in telecommunications, ensuring you stay competitive in an ever-evolving industry. Embrace this opportunity to transform your communication landscape and drive significant growth.

What is Britannic Technologies?

Through the adoption of Digital as a Service (DaaS) solutions, we strive to tackle your most pressing business obstacles. Our methodology for Workplace Modernisation merges your diverse systems and processes in an intuitive, low-code environment, resulting in improved efficiencies and innovative working practices that could surpass your expectations. Elevate customer service, user experience, and operational performance with intelligent solutions that equip your agents with a complete overview, connect data to existing frameworks, introduce gamification elements, and automate tedious tasks. Achieve Business Connectivity by securely integrating your organization, staff, and systems to ensure optimal performance and efficiency across WAN, LAN, WiFi, and Cloud infrastructures. The role of Unified Communications is crucial in promoting modern productivity, allowing your teams to collaborate effortlessly from any location, at any time, and on any device. By uniting your front and back office staff, you can greatly enhance customer satisfaction while increasing employee engagement, which ultimately propels your business forward. This comprehensive strategy not only simplifies operations but also enables your workforce to thrive in an ever-evolving digital environment, fostering a culture of innovation and adaptability. As a result, your organization will be better equipped to navigate the challenges of the future while continually improving performance metrics.

Media

Media

Integrations Supported

Microsoft Azure
Microsoft Teams
RMS Cloud

Integrations Supported

Microsoft Azure
Microsoft Teams
RMS Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ribbon Communications

Company Location

United States

Company Website

ribboncommunications.com

Company Facts

Organization Name

Britannic Techonologies

Date Founded

1984

Company Location

United Kingdom

Company Website

www.btlnet.co.uk

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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