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What is RingSense?

A groundbreaking conversation intelligence platform has been launched, aimed at optimizing your revenue organization and offering crucial insights derived from customer interactions. This innovative tool enables your sales teams to consistently surpass their targets by leveraging intelligence gathered from various communication methods, such as calls, emails, and video conferences, all effortlessly integrated with your CRM system. By incorporating conversation intelligence developed by top experts in cloud voice technology, you can enhance your sales pipeline, automate various tasks, and boost your team's overall performance. By alleviating representatives from tedious responsibilities, they can focus more effectively on closing deals. Streamlining operations and eliminating unnecessary processes guarantees that critical information is delivered to the right people at precisely the right time. In addition, artificial intelligence (AI) plays a pivotal role in pinpointing significant moments in the buyer's journey, ensuring that every opportunity to tackle and resolve potential concerns is captured. This forward-thinking strategy not only accelerates growth but also cultivates a more dynamic and responsive sales atmosphere, ultimately leading to increased customer satisfaction and loyalty.

What is Aura365?

In the modern landscape, consumers engage with brands across a multitude of digital channels, making it crucial for companies to invest in technologies that accurately capture the genuine "Voice of the Customer (VoC)." Traditional contact center frameworks typically focus on voice analysis, which can lead to missed opportunities for gaining insights from non-verbal communication mediums. Gnani's cutting-edge AI-driven, machine learning-enhanced omnichannel analytics proficiently gathers deep insights from various platforms, presenting this data in a manner that supports actionable enhancements aimed at improving the overall customer journey. By utilizing these advanced analytics tools, businesses can gain a clearer understanding of their customers' desires and preferences, which in turn fosters more effective methods of engagement and communication. This strategic approach not only cultivates customer satisfaction but also drives long-term loyalty and retention.

Media

Media

Integrations Supported

Akitra Andromeda
Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Oracle CRM On Demand
RingCentral RingCX
RingCentral RingEX
Taalk
Twilio
Zendesk
Zoho CRM

Integrations Supported

Akitra Andromeda
Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Oracle CRM On Demand
RingCentral RingCX
RingCentral RingEX
Taalk
Twilio
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RingCentral

Date Founded

1999

Company Location

United States

Company Website

www.ringcentral.com/ringsense.html

Company Facts

Organization Name

gnani.ai

Company Location

India

Company Website

www.gnani.ai/products/omnichannel-analytics

Categories and Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Categories and Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

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