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What is Riposte Platform?

Riposte, the acclaimed platform developed by Escher for Posts, stands out due to its exceptional reliability, durability, extensibility, and scalability. Its open architecture ensures that Posts are independent of particular components, services, or technical frameworks. The platform seamlessly integrates with current systems and applications, facilitating a smooth transition. Furthermore, it has the capacity to rapidly scale, enabling Posts to adapt to emerging markets, services, business models, and technologies. This versatility empowers users with remarkable flexibility, allowing them to easily add, remove, or substitute components to respond to evolving requirements. Consequently, Riposte becomes an invaluable asset for organizations seeking to remain agile in a fast-paced environment.

What is Press'nXPress?

Press’nXPress is an innovative platform focused on experience management that assists businesses in providing exceptional customer service by tracking satisfaction levels in real-time. This cloud-based solution empowers organizations to gather feedback from customers throughout their intricate journeys, touching upon various environments such as physical locations, digital platforms, social media, and voice interactions. By strategically asking pertinent questions during key service moments—whether it’s on a website, during checkout, with a cashier, at an exit, in a cafeteria, in a lobby, at the gym, after a transaction, or following a call—companies can gain valuable insights. The platform supports a variety of feedback collection methods, including kiosks, websites, SMS, email, QR codes, IVR, mobile apps, and online business reviews. Press’nXPress features a sophisticated AI and machine learning engine that operates autonomously to analyze customer journeys and identify gaps in the overall experience. Users can leverage an intuitive CX Insights Dashboard to access actionable insights across all touchpoints in real-time, enabling them to enhance the customer experience effectively. Furthermore, this comprehensive approach ensures that businesses remain attuned to their customers' evolving needs and preferences.

Media

Media

Integrations Supported

Kardinal

Integrations Supported

Qualtrics XM Platform
Zapier

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Escher Group

Date Founded

1989

Company Location

Ireland

Company Website

www.eschergroup.com

Company Facts

Organization Name

Press'nXPress

Date Founded

2018

Company Location

Canada

Company Website

pressnxpress.com

Categories and Features

Government

Code Enforcement
Compliance Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Utility Billing

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Order Management
Purchase Order Management
Reporting/Analytics
eCommerce

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Mobile Survey
Question Library
Site Intercept Survey

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