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What is Rocketlane?

It’s surprising to learn that a staggering 70% of projects aimed at customers do not succeed within the initial 90 days, often due to factors like delayed value delivery, inadequate customer experiences, and slow implementation processes. To address these challenges, Rocketlane is specifically designed for customer projects, significantly speeding up time-to-value, ensuring smooth execution, and enhancing customer experience. By integrating project management, document collaboration, and communication tools, it assists in not only impressing clients but also holding them accountable, providing visibility throughout projects, and effectively managing resources. With Rocketlane, you can transform your approach to customer projects and achieve better outcomes. Experience the difference for yourself today.

What is CustomerSuccessBox?

CustomerSuccessBox, an innovative software designed to enhance customer satisfaction for SaaS B2B companies, was established to address the demand for proactive customer support solutions. The company's vision encompasses leveraging artificial intelligence (AI), machine learning (ML), and customer onboarding processes to streamline communication, analyze product usage, and facilitate onboarding, all with the aim of lowering customer success service costs and maximizing the lifetime value of clients. Additionally, it seeks to eliminate the necessity for a dedicated customer success operations role to manage and fine-tune the Customer Success platform. By utilizing Customer Success Intelligence (CSI), CustomerSuccessBox provides tailored recommendations for the next best actions for each account, thereby increasing the efficiency of customer success managers (CSMs). Currently, CustomerSuccessBox processes millions of interactions weekly from a user base exceeding 250,000, utilizing its patent-pending technology, which is capable of managing around 2,200 events per second. This remarkable capacity positions CustomerSuccessBox as a leader in the realm of automated customer success solutions.

Media

Media

Integrations Supported

Salesforce
Boomerang
Chargebee
Freshdesk
GTM Buddy
Help Scout
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Jira Service Management
Konnectify
LiveAgent
Mixpanel
QuickBooks Online
Recurly
SuccessGuardian
Zapier
Zoho CRM
Zoho Desk

Integrations Supported

Salesforce
Boomerang
Chargebee
Freshdesk
GTM Buddy
Help Scout
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Jira Service Management
Konnectify
LiveAgent
Mixpanel
QuickBooks Online
Recurly
SuccessGuardian
Zapier
Zoho CRM
Zoho Desk

API Availability

Has API

API Availability

Has API

Pricing Information

$19/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rocketlane

Date Founded

2020

Company Location

United States

Company Website

www.rocketlane.com

Company Facts

Organization Name

CustomerSuccessBox

Date Founded

2018

Company Location

United States

Company Website

customersuccessbox.com

Categories and Features

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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