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What is Roundtable?

Surveys are an efficient way to collect insights from customers, yet they often involve high costs and require a significant amount of time. Designing a comprehensive survey can span several months, and even after investing heavily in data collection, you still face the daunting task of sifting through irrelevant responses to extract meaningful insights. At Roundtable, we utilize your data to develop sophisticated AI models that accurately reflect your customer demographics. These models allow you to perform simulated customer surveys in just seconds, revolutionizing the traditional feedback process. This cutting-edge method facilitates the rapid testing of new ideas and provides nearly instantaneous feedback, all while significantly reducing costs. You can choose a plan tailored to your specific needs, and each credit you purchase allows for the simulation of answers to one question, based on your customized model. Consequently, our service not only enhances the efficiency of your feedback collection but also ensures substantial savings, making it an ideal solution for businesses looking to optimize their customer insights. By adopting this innovative approach, you can stay ahead in understanding your market and improving your offerings.

What is CHI Express?

Equip your team with vital tools to boost customer satisfaction levels significantly. Develop a comprehensive list of questions, implement surveys, and collect feedback through SMS or email, making use of NPS dashboards to effectively capture customer satisfaction metrics from both your website and mobile applications. By analyzing real-time CSAT and NPS data, you can refine the overall customer experience to meet evolving needs. Additionally, streamline everyday tasks such as sending reminders and payment notifications, while promoting digital communication to engage and strengthen relationships with customers, vendors, and employees alike. Design your online surveys in mere minutes, ensuring they are accessible on any device for maximum reach. Monitor survey results in graphical representations and in real-time, allowing for swift adjustments as needed. Tailor your survey questions, set schedules for distribution, and gather feedback through multiple channels, including SMS, email, and mobile apps, while continuously reviewing CSAT and NPS metrics on interactive dashboards. CHI® Express equips you with essential tools to track and assess customer experience, CSAT, and NPS metrics as they change over time. By transforming your concepts into survey questions based on the type of data you require and selecting the appropriate question formats, you can enhance engagement and gain crucial insights into customer preferences and behaviors. This proactive approach not only fosters a deeper understanding of your customer base but also enables your team to respond effectively to their needs.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$1,000 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Roundtable

Company Website

roundtable.ai/

Company Facts

Organization Name

Logica Infotech Services

Date Founded

2010

Company Location

India

Company Website

www.chiexpress.net

Categories and Features

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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