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What is RouteThis?

Our platform provides both agents and customers with automated diagnostics for home networks, coupled with easy-to-follow troubleshooting instructions, so they can identify the root cause of WiFi connectivity issues and resolve them on their first attempt. The RouteThis Discovery App leverages the user's mobile device to collect extensive data regarding the setup and conditions of the home network, allowing it to automatically identify the core issues that may lead to WiFi disruptions. Additionally, the RouteThis Dashboard acts as a centralized hub, giving agents instant access to the status of the customer's home network and offering clear directives for addressing the identified problems, which facilitates remote resolution capabilities. Moreover, as part of the RouteThis Discovery App, RouteThis Self-Help provides users with thorough, step-by-step assistance to address specific challenges detected within their home networks, ensuring a more intuitive experience. This combination of features not only boosts operational efficiency but also greatly enhances customer satisfaction by enabling faster resolutions, ultimately leading to a more seamless interaction for all users involved. By integrating these tools, we are committed to reducing the frustration often associated with connectivity issues.

What is ChatInsight.AI?

ChatInsight is a sophisticated AI-driven Q&A chatbot that leverages advanced semantic understanding to deliver precise consulting services around the clock. Its ability to be tailored with a specific knowledge base allows it to effectively address queries unique to a particular organization, marking a significant advancement for large language models like ChatGPT. This versatile tool can cater to diverse needs, such as facilitating sales consultations, enhancing customer service, and addressing both pre-sales and post-sales questions, depending on the particular demands of a business. For employee training, it accelerates onboarding by granting new team members access to essential documents, files, and wikis. In IT support, it empowers technicians to swiftly resolve issues by offering detailed guidance and troubleshooting instructions. For customer support, it equips agents with quick access to FAQs and relevant information, enabling them to address customer concerns efficiently. It also assists marketing by enabling the creation of secured documents that are accessible only to authorized employees or clients. Additionally, as a sales assistant, it provides the sales team with immediate access to vital information, thereby streamlining their processes and enhancing productivity. Ultimately, ChatInsight serves as a comprehensive solution to improve various operational aspects across the organization.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RouteThis

Date Founded

2013

Company Location

Canada

Company Website

routethis.com/platform/

Company Facts

Organization Name

Sand Studio

Date Founded

2011

Company Location

Singapore

Company Website

www.airdroid.com/chatinsight/

Categories and Features

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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