With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
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Forethought stands out as the leading generative AI solution for customer support, serving as an always-on team member at your disposal. With its training on your specific data sets and adherence to stringent security measures, Forethought facilitates seamless interactions through AI, streamlining processes to enhance response times, resolution rates, and overall customer satisfaction at every touchpoint.
- Incorporate a round-the-clock AI agent to alleviate your team's workload, allowing them to concentrate on providing outstanding support.
- Forethought uniquely processes both historical and current ticket data tailored to your business needs, ensuring a highly personalized customer experience.
- We prioritize not just compliance with privacy regulations, but aim to redefine them, guaranteeing that your data remains protected throughout all interactions. Additionally, our commitment to continuous improvement means we are always refining our systems to better serve you and your clientele.
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IBM Cloud Messages for RabbitMQ
IBM® Messages for RabbitMQ on IBM Cloud® functions as a flexible messaging broker that supports multiple messaging protocols, allowing users to efficiently route, monitor, and queue messages with customized persistence levels, delivery setups, and confirmation of publishing. By leveraging infrastructure-as-code tools such as IBM Cloud Schematics with Terraform and Red Hat® Ansible®, users can achieve international scalability without facing extra charges. Furthermore, IBM® Key Protect empowers customers to manage their own encryption keys, significantly boosting security. Each deployment is equipped with features like private networking, in-database auditing, and numerous other capabilities. The Messages for RabbitMQ service enables users to scale both disk space and RAM independently to cater to specific requirements, facilitating effortless expansion with just an API request. It is entirely compatible with RabbitMQ APIs, data formats, and client applications, serving as an optimal drop-in substitute for current RabbitMQ configurations. The standard installation consists of three data members tailored for maximum high availability, while deployments are thoughtfully spread across various availability zones to improve both reliability and performance. This all-encompassing solution guarantees that businesses can adeptly handle their messaging requirements while ensuring both flexibility and security, making it a vital asset in today's digital landscape.
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IBM watsonx Assistant
IBM watsonx Assistant represents an innovative conversational AI platform that enables a diverse range of users, including those without technical expertise, to seamlessly create generative AI assistants that provide smooth self-service experiences for customers on any device or channel, enhance employee efficiency, and expand organizational capabilities. The platform boasts an intuitive design featuring a drag-and-drop conversation builder along with ready-made templates, making it accessible for all users. It incorporates advanced Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), as well as Intelligent Context Gathering, which work collectively to enhance comprehension of conversational context in natural language. Additionally, it employs retrieval-augmented generation (RAG) techniques to deliver precise, contextual, and timely conversational responses at all times, ensuring that interactions are rooted in the company's knowledge base. This comprehensive approach not only streamlines communication but also fosters a more interactive and responsive customer engagement strategy.
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