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What is RouteThis?

Our platform provides both agents and customers with automated diagnostics for home networks, coupled with easy-to-follow troubleshooting instructions, so they can identify the root cause of WiFi connectivity issues and resolve them on their first attempt. The RouteThis Discovery App leverages the user's mobile device to collect extensive data regarding the setup and conditions of the home network, allowing it to automatically identify the core issues that may lead to WiFi disruptions. Additionally, the RouteThis Dashboard acts as a centralized hub, giving agents instant access to the status of the customer's home network and offering clear directives for addressing the identified problems, which facilitates remote resolution capabilities. Moreover, as part of the RouteThis Discovery App, RouteThis Self-Help provides users with thorough, step-by-step assistance to address specific challenges detected within their home networks, ensuring a more intuitive experience. This combination of features not only boosts operational efficiency but also greatly enhances customer satisfaction by enabling faster resolutions, ultimately leading to a more seamless interaction for all users involved. By integrating these tools, we are committed to reducing the frustration often associated with connectivity issues.

What is CloudSignals?

CloudSignals offers round-the-clock monitoring of your Internet connection across all locations, alerting you instantly in the event of any disruptions. By adopting a proactive approach, you can tackle problems before your users even notice them. In an era where our reliance on the Internet is at an all-time high, WiFi has become critical not just for leisurely browsing, but also for essential services like security systems, business operations, lock boxes, environmental sensors, thermostats, streaming devices, audio systems, and telecommunication networks. Consequently, a reliable Internet connection has evolved from being merely a convenience to an essential requirement. Connectivity issues are often cited as one of the top reasons for guest dissatisfaction, making it vital to resolve them promptly to enhance the guest experience. By gaining deeper insights into connectivity performance, you and your team can significantly reduce troubleshooting time. In fact, for American travelers, access to the Internet and WiFi has emerged as the most important amenity, even overtaking traditional comforts like television and air conditioning. This evolution highlights the pressing need for unbroken connectivity to ensure both guest satisfaction and operational effectiveness. Ensuring robust Internet service not only enhances the guest experience but also supports the overall functionality of various essential services.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$1.99 per location per month
Free Version

Supported Platforms

SaaS
Android

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Not specified

Company Facts

Organization Name

RouteThis

Date Founded

2013

Company Location

Canada

Company Website

routethis.com/platform/

Company Facts

Organization Name

Cloudinfocom

Company Location

United States

Company Website

www.cloudsignals.io

Categories and Features

Categories and Features

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