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What is RouteThis?

Our platform provides both agents and customers with automated diagnostics for home networks, coupled with easy-to-follow troubleshooting instructions, so they can identify the root cause of WiFi connectivity issues and resolve them on their first attempt. The RouteThis Discovery App leverages the user's mobile device to collect extensive data regarding the setup and conditions of the home network, allowing it to automatically identify the core issues that may lead to WiFi disruptions. Additionally, the RouteThis Dashboard acts as a centralized hub, giving agents instant access to the status of the customer's home network and offering clear directives for addressing the identified problems, which facilitates remote resolution capabilities. Moreover, as part of the RouteThis Discovery App, RouteThis Self-Help provides users with thorough, step-by-step assistance to address specific challenges detected within their home networks, ensuring a more intuitive experience. This combination of features not only boosts operational efficiency but also greatly enhances customer satisfaction by enabling faster resolutions, ultimately leading to a more seamless interaction for all users involved. By integrating these tools, we are committed to reducing the frustration often associated with connectivity issues.

What is Plume?

Conventional routers, mesh WiFi systems, and WiFi extenders frequently fall short in delivering a consistent WiFi speed that keeps pace with the changing demands of home environments. To address this issue, we introduced HomePass, an innovative solution aimed at improving all facets of the home network while adapting to life’s transformations. At the core of this all-encompassing system is an exceptional and reliable WiFi connection, enabled by cutting-edge, cloud-based technology that adjusts effortlessly. Users also enjoy simplified management of both device and user access, advanced AI-powered security features, enhanced data visibility and protection, WiFi motion sensing functionalities, and a range of future services we anticipate providing. By adopting HomePass, you can greatly improve the experience of your subscribers with a versatile suite of Smart Home Services that constantly optimizes and evolves for the modern connected household. Moreover, to deepen your understanding of and interaction with your subscriber community, utilize Harvest to uncover trends, derive valuable insights, and execute unprecedented actions. This powerful combination not only strengthens your network but also cultivates a more meaningful relationship with users through tailored services and insights, ultimately enhancing user satisfaction and engagement.

Media

Media

Integrations Supported

Integrations Supported

CDG Elements

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

RouteThis

Date Founded

2013

Company Location

Canada

Company Website

routethis.com/platform/

Company Facts

Organization Name

Plume Design

Date Founded

2015

Company Location

United States

Company Website

www.plume.com

Categories and Features

Categories and Features

AI Cybersecurity

Not specified

IoT

Not specified

IoT Security

Not specified

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