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What is Rowboat?

RowBoat is an intuitive, open-source integrated development environment that harnesses AI assistance to help developers and teams efficiently design, manage, test, and deploy multi-agent AI systems, commonly referred to as intelligent assistants, through a user-friendly visual interface and natural language commands, all while easing the incorporation of a variety of tools and processes without the need for significant engineering expertise. At the heart of RowBoat lies RowBoat Studio, where users can express their vision for an assistant in straightforward English, prompting an AI "Copilot" to create the necessary agents, connect them into unified workflows, and facilitate real-time adjustments and testing before they go live. An assistant comprises a network of agents, each with access to diverse tools and data sources, working together to interact with users, carry out background tasks, or automate complex workflows, and it provides comprehensive support for API and Python SDK integration, allowing agents to engage in conversations or execute actions seamlessly within both applications and websites. This platform significantly boosts productivity while also making AI development approachable and inclusive for teams with varying levels of technical expertise. By eliminating barriers to entry, RowBoat empowers a wider range of individuals to innovate and contribute to the evolving field of AI.

What is Espressive Barista?

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk productivity by seamlessly interfacing with various platforms such as ServiceNow, CXone, AWS Connect, and Genesys. It features capabilities like New Ticket Enrichment, which utilizes AI to predict ticket information and retrieve relevant knowledge, alongside Barista Live Translation that facilitates effective multilingual communication among agents. Agents can easily engage with BaristaGPT during their ticket or chat interactions, giving them swift assistance and automation options. Additionally, the solution includes Automatic Knowledge Generation, which creates new knowledge articles from resolved tickets, thereby improving future problem-solving capabilities. By lowering the mean time to resolution (MTTR), increasing first call resolution rates, and minimizing escalations, Barista Agent Co-Pilot greatly enhances agent efficiency while also simplifying the onboarding process for new employees. This innovative tool not only optimizes operational effectiveness but also equips agents with the resources they need to provide exceptional service experiences, ensuring a higher level of customer satisfaction. With its comprehensive features, Barista Agent Co-Pilot is set to redefine service desk operations for the better.

Media

Media

Integrations Supported

Asset Panda
Boomi
ChatGPT
Cherwell HR Service Management
Confluence
Freshservice
Gemini
Google Workspace
Ivanti Application Control
Jira Service Management
LumApps
Microsoft 365
Microsoft SharePoint
NiCE CXone Mpower
PagerDuty
Python
SAP SuccessFactors
Slack
Trello
Workday Adaptive Planning

Integrations Supported

Asset Panda
Boomi
ChatGPT
Cherwell HR Service Management
Confluence
Freshservice
Gemini
Google Workspace
Ivanti Application Control
Jira Service Management
LumApps
Microsoft 365
Microsoft SharePoint
NiCE CXone Mpower
PagerDuty
Python
SAP SuccessFactors
Slack
Trello
Workday Adaptive Planning

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rowboat

Company Location

United States

Company Website

www.rowboatlabs.com

Company Facts

Organization Name

Espressive

Date Founded

2017

Company Location

United States

Company Website

www.espressive.com/platform/products/agent-co-pilot

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