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What is Runbook Studio?

Kelverion's Runbook Studio is a user-friendly design tool that empowers both technical and non-technical individuals to make the most of Azure Automation. The platform features a wide range of integrations and pre-built solutions, making it easy for every team member within an organization to create, manage, and support automation runbooks. Its drag-and-drop interface and code-free graphical authoring capabilities allow users to craft runbooks using low-code or no-code methods. This innovative approach transforms manual tasks into automated workflows, making programming expertise unnecessary and utilizing shapes, diagrams, and dropdown options instead. With more than 800 integrations available, covering multi-vendor, cloud, and on-premise connectivity, Runbook Studio enables seamless API interactions across enterprise IT systems. Moreover, it offers a selection of comprehensive Runbook Solutions tailored for common automation scenarios, providing fully configured options ready for large-scale production deployment complete with extensive logging features. In essence, this tool not only streamlines operational processes but also enhances overall organizational efficiency through the power of automation. By simplifying the automation journey, it fosters a culture of innovation and agility among teams.

What is AptEdge?

AptEdge is an enterprise AI platform designed to automate complex B2B technical support, improve ticket resolution, and reduce the need for engineering escalations. The software uses specialized AI models and a reasoning engine that investigates technical issues across multiple enterprise systems rather than relying exclusively on individual knowledge base searches. Its unified knowledge index combines support tickets, product documentation, historical resolutions, engineering issues, source code repositories, and internal communications into a searchable information layer. Integrations with Salesforce, ServiceNow, Zendesk, Jira, Confluence, Slack, GitHub, and other applications allow the platform to retrieve relevant information without requiring organizations to replace their existing support infrastructure. Autonomous Support Response can investigate incoming tickets, identify potential root causes, locate known fixes, and generate customer-facing responses based on verified information. Organizations can configure runbooks that determine which issues the AI may resolve independently, when human approval is required, and when tickets should be escalated. Support Engineer Assist provides technical support representatives with cited answers, troubleshooting guidance, and relevant product information directly within their existing workflows. Knowledge Gap Analysis identifies missing documentation, detects duplicate knowledge articles, and generates content to address recurring questions and unresolved support issues. Customer Self Service enables organizations to deliver contextual technical assistance through embedded applications, customer portals, and chat interfaces before customers submit support requests. The AptEdge MCP Server exposes its knowledge index and reasoning capabilities to compatible external AI agents, allowing developers to build custom support automation workflows using the Model Context Protocol.

Media

Media

Integrations Supported

Salesforce
ServiceNow
Atlassian Data Center
Azure Automation
Azure DevOps
EV Observe
Freshservice
ManageEngine AD360
Microsoft Azure
Microsoft Office 2024
SQL Server
VMware vSphere

Integrations Supported

Salesforce
ServiceNow
ChatGPT
Confluence
Jira
Microsoft SharePoint
Model Context Protocol (MCP)
Slack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$1,095 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Kelverion

Date Founded

2010

Company Location

United States

Company Website

www.kelverion.com/runbook-studio

Company Facts

Organization Name

AptEdge

Company Website

www.aptedge.io

Categories and Features

Runbook Automation

Not specified

Categories and Features

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