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What is S2K eBusiness OnCloud?

S2K eBusiness OnCloud harnesses the power of IBM WebSphere Portal technology to create a customized and engaging online experience for your clientele, ensuring they can easily access the necessary applications and information. The platform incorporates advanced responsive design techniques, which allow it to operate flawlessly on any device, thus enabling customers to conduct business transactions whether they are on a desktop or a mobile device. Users can effortlessly explore a variety of offerings, including details on product features, pricing, and stock levels. In addition, they are able to execute transactions across multiple applications and access enterprise data instantly. A significant number of customers show a preference for self-service solutions instead of direct interactions with staff, as these online options not only save time but also improve accuracy, enhance customer retention, and build loyalty. By providing self-service functionalities, your sales team is empowered to focus on strategic initiatives, leading to increased business achievements. This transition towards self-service channels not only meets the shifting demands of consumers who value convenience, but it also positions your business favorably in a competitive market. Additionally, embracing this model can lead to improved operational efficiency and a more streamlined customer experience, further solidifying your organization's success in the digital landscape.

What is Oracle Service?

Oracle Service empowers companies to predict service needs, optimize workflows, and deliver tailored solutions, effectively merging self-service options with assisted support frameworks. It presents a suite of powerful and intelligent tools designed for B2B, B2C, and field services, ensuring that customers have access to the help they require at any time and location. This platform aids users in finding solutions via websites or digital assistants, equipping agents to anticipate and resolve questions with knowledgeable answers and pertinent details. By leveraging Oracle Service, organizations can provide personalized, proactive, and timely support, while maintaining a unified perspective on all customer interactions. The balance between self-service and human-assisted support cultivates strong relationships through preferred communication channels, enhancing the overall customer experience. In addition, the platform's extensive digital resources contribute to a continuous, customized, and seamless service journey, allowing service agents to focus on more intricate or escalated problems that demand their expertise. Overall, this comprehensive strategy not only boosts customer satisfaction but also fosters long-term loyalty to the brand. Furthermore, with its adaptable features, Oracle Service positions businesses to thrive in an ever-evolving market landscape.

Media

Media

Integrations Supported

Chatbox
Expertflow Contact Center
Legal Suite
MarkMagic
Oracle B2C Service
Oracle CRM On Demand
Oracle Cloud CX
Oracle Cobrowse
Oracle In-Memory Cost Management
Oracle Intelligent Advisor
Oracle Knowledge Management
Oracle Marketing
Oracle Sales
Quiq
SpiceX
SupplyMover
Tymely
Verloop.io

Integrations Supported

Chatbox
Expertflow Contact Center
Legal Suite
MarkMagic
Oracle B2C Service
Oracle CRM On Demand
Oracle Cloud CX
Oracle Cobrowse
Oracle In-Memory Cost Management
Oracle Intelligent Advisor
Oracle Knowledge Management
Oracle Marketing
Oracle Sales
Quiq
SpiceX
SupplyMover
Tymely
Verloop.io

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VAI

Date Founded

1978

Company Location

United States

Company Website

www.vai.net

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/service/

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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