OneDesk Reviews & Ratings

OneDesk

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 11 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

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What is SAP PLM?

Utilize SAP Product Lifecycle Management (SAP PLM) tools to enhance the speed and effectiveness of decision-making in product design, addressing the varied and individualized demands of customers. Suggest new project initiatives, ensure they fit within the current portfolio, and track their progress closely. Supervise ongoing projects by managing timelines and tasks, while identifying key milestones, distributing resources, and overseeing project progression. Improve resource utilization by identifying the right personnel, confirming their availability, and avoiding any potential delays in project timelines. Furthermore, consistently evaluate project results to guarantee they meet both customer satisfaction and the objectives of the organization, while adapting strategies as necessary for continuous improvement. This comprehensive approach ensures not only the successful execution of projects but also aligns with the evolving needs of the market.

What is OneDesk?

OneDesk is an integrated software solution that merges Helpdesk functionality with Project Management capabilities into a single platform. This eliminates the hassle of purchasing, integrating, and navigating multiple applications. It allows teams to efficiently support customers and collaborate on projects from a unified interface. Suitable for businesses of all sizes, including various departments within larger organizations, OneDesk is favored by professionals in project management, IT, customer service, and professional services. The software is user-friendly, packed with features, and offers extensive customization options for managing both tasks and ticket workflows effectively. Additionally, its versatility ensures that it can adapt to the unique needs of different teams within an organization.

Media

Media

Integrations Supported

Cincom CPQ
Cofactr
SAP HANA
SAP Joule
WSCAD

Integrations Supported

Box
Dropbox
Jira
Jira Work Management
Mailchimp
Microsoft Azure
Microsoft Project
QuickBooks Online
QuickBooks Online Advanced
Slack
Stackreaction
Trello
WordPress
Zapier

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

SAP

Date Founded

1972

Company Location

Germany

Company Website

www.sap.com/products/supply-chain-management/plm-r-d-engineering.html

Company Facts

Organization Name

OneDesk

Date Founded

2008

Company Location

Canada

Company Website

www.onedesk.com

Categories and Features

AI PLM

Not specified

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Lifecycle Management

Cost Tracking
Design Management
Product Data Management
Project Management
Requirements Management

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Product Roadmap

Collaboration
Content Import / Export
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Project Portfolio Management

Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

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