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What is SBank CRM?

The main goal of Customer Relationship Management for companies is to cultivate customer loyalty while drawing in new consumers. When customers are satisfied with the services they receive, they are more likely to remain loyal rather than exploring other options. SBank-CRM elevates your understanding of customers and enhances service provision via its user-friendly, integrated dashboard. This platform offers a seamless interface that helps you comprehend customer needs, provide tailored services, and make well-informed choices. By consolidating data from operational systems, business intelligence, and decision-making tools, SBank-CRM creates a unified platform. With its robust customer analytics, it not only enhances customer satisfaction but also reveals new sales avenues by delivering real-time insights into customer information, including financial summaries, product interactions, purchase probabilities, profitability, and essential analytical metrics. Moreover, its intuitive design empowers businesses to swiftly adjust to evolving customer expectations and market dynamics, ultimately leading to sustained growth and innovation. Embracing such a system ensures that companies remain competitive and responsive in today’s fast-paced environment.

What is Thunderhead ONE Engagement Hub?

ONE functions as a comprehensive technological ecosystem that effectively learns, interprets, and manages customer interactions and experiences while overcoming various organizational hurdles. By tracking customer engagements across all possible channels—whether online, via a call center, or in physical locations—ONE develops a unified omnichannel view of customer behavior. This emphasis on customer-centric journeys allows for personalized experiences and nurtures lasting connections. ONE integrates customer pathways across every channel and touchpoint, leveraging insights into customer intent to maximize the value of each interaction. Through advanced real-time visualizations, ONE provides a thorough and immediate overview of customer journeys, enabling businesses to respond swiftly to changing needs. By diligently monitoring all customer interactions, its AI-driven analytics offer deep, relevant, and timely insights that empower organizations to enhance their listening capabilities and achieve a clearer understanding for better decision-making. Built from the ground up as an integrated layer, ONE effortlessly links various systems and silos, ensuring a seamless experience for both companies and their customers. This functionality not only boosts operational efficiency but also solidifies the bond between the brand and its clientele, ultimately driving growth and customer loyalty. As businesses embrace this technology, they can expect to see improvements in customer satisfaction and loyalty, fostering an environment where both parties thrive.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SWORD BROS

Company Location

Russian Federation

Company Website

swordbros.ru/portfolio/sbank-crm-4/

Company Facts

Organization Name

Thunderhead

Company Location

United Kingdom

Company Website

www.thunderhead.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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